PuaintaReviews of puainta.com

Response from PuaintaAug 3, 2026

Hi evlivn, Thank you for contacting us, and I completely understand your concern regarding your order. I went ahead and double-checked your order details in our system. According to the record, the item purchased was our 2-piece set, rather than the 3-piece bundle. Because of this, no items were missing from your package. Could you please double-check your order confirmation email or order summary to verify the items included? If you meant to purchase the 3-piece set or if there is anything else we can assist you with, please let us know. We are always here to help! Best regards, Puainta Customer Care

Response from PuaintaJul 2, 2026

Dear Customer, We sincerely apologize for the late reply. We would like to ask whether you still need this product. If you do, we can reship it to you. Please check your email to confirm the shipping address so that I can reship the product to you. Best regards, Customer Service Team

Response from PuaintaAug 3, 2026

Hi pakneuhart, Thank you so much for reaching out and sharing your thoughts with us! We really appreciate your feedback regarding higher doses and weight options for larger kitties. We love big cats, and we take your suggestion very seriously! I have already passed this note directly to our product development team to see how we can better cater to heavier pets in our future product updates. We hope to welcome you and your furry friends back soon! If you ever have any other suggestions, please feel free to email us anytime. Warm regards, Puainta Support Team

Response from PuaintaAug 3, 2026

Hi , So sorry for the delayed reply here! I wanted to let you know that we actually sent out a replacement package for you a while back as soon as we noticed the original delivery issue—we just forgot to reply to you in this thread at the time. By now, you should have received the package and used the product for a little while. We’d love to check in and see how everything is going for you and your pet! Please feel free to reach out if you have any questions or feedback. Best regards, Puainta Support Team

Response from PuaintaMay 13, 2026

Hi David, We are so sorry for the delay and the wait! We just checked your tracking status for order #US1432, and your package is currently moving through the final local courier network to your address. You should be receiving it very soon. As part of our global supply chain network, sometimes items are dispatched from our international fulfillment hubs during periods of high local demand, which can occasionally extend transit times. We have also sent a detailed update with your tracking information to your email inbox. Please check your spam folder just in case. Thank you so much for your patience and understanding!

Response from PuaintaSep 14, 2026

Hi Lucy, Thank you for sharing your feedback with us! We're glad to hear it arrived right on time. We completely understand wanting to give it a little more time to see the results, and we truly hope it works wonders for your dogs. If you ever have any questions as you continue using it, we're always here to help. Thanks for choosing Puainta!

Response from PuaintaAug 3, 2026

Hi , So sorry for the delayed reply here! I wanted to let you know that we actually processed a full refund for your order a while back after noticing the shipping issue—we just forgot to reply and update you in this thread at the time. The refunded amount should have already returned to your original payment method. We sincerely apologize for the shipping delay earlier and truly appreciate your support. If you have any other questions, please feel free to reach out anytime! Warm regards, Puainta Customer Care

Response from PuaintaSep 14, 2026

Hi Camilla, Thank you so much for the fantastic 5-star review! We are absolutely thrilled to hear that the product has done wonders for your dog. It's wonderful to know that you've noticed a shinier, softer coat and improved digestion. Knowing that we can bring you that peace of mind means everything to us. Thanks for choosing Puainta, and give your pup a gentle pat from us!