PuaintaReviews of puainta.com

Response from PuaintaAug 20, 2026

Hi StarkeyAaron, thank you for reaching out and sharing your feedback. We are truly sorry to hear about the shipping delay and the frustration this caused. Regarding your return and refund, we checked our system and couldn't find a return request or a returned package registered under your order yet. We want to make this right immediately! Could you please reach out to our support team at [email protected] with your return tracking number (if you have one)? Once we verify the returned item, we will process your full refund right away. We appreciate your patience and look forward to resolving this for you.

Response from PuaintaSep 14, 2026

Hi SA, Thank you so much for the wonderful 5-star review! We are thrilled to hear that you love the secure packaging and find it so convenient to take along on your travels. Knowing that our products provide safe and reliable care for your pets means the world to us. Thanks for trusting Puainta, and we look forward to continuing to support your pets' health!

Response from PuaintaJul 27, 2026

Hi , Alfredo Pineres Thank you for bringing this to our attention, and we sincerely apologize for any delay or confusion regarding your subscription. We have processed your request, and your subscription has now been officially canceled. You will not be charged for any future orders. We’ve also sent a confirmation email to your inbox with all the details. We always aim to provide a transparent and seamless experience for our customers. If there is anything else we can do to make things right, please don't hesitate to reach out to us at [Your Support Email]. Best regards, The Puainta Team

Response from PuaintaSep 14, 2026

Hi Ángel, Thank you for the feedback and for sharing your thoughts! We're glad to hear the product arrived quickly. We completely understand wanting to see how it works for your dogs, and we truly hope they get great results. If you ever have any questions or need usage tips along the way, please feel free to reach out. Thanks for choosing Puainta!

Response from PuaintaAug 3, 2026

Dear Customer, Thank you for contacting us. After checking your order, we found that your package was successfully delivered on June 13, 2026. If you have not received the package, please let us know. We will be happy to assist you further and investigate the issue. We look forward to your reply. Best regards, Puainta Customer Support

Response from PuaintaAug 3, 2026

Hi , Thank you so much for taking the time to share your review with us. We truly appreciate your honest feedback, as it’s essential in helping us improve. We noticed that you might not be entirely satisfied with our probiotic capsules, and we’d love to learn more about your experience! Just in case it helps: our capsules are designed to be opened and mixed directly into your pet's daily food or treats, rather than fed whole. Sometimes pets can be a bit picky with capsules, so sprinkling the powder over their food usually works like a charm! Could you let us know if it was the feeding method, the product format, or something else that didn't quite work for your furry friend? Any suggestions or details you could share would mean the world to us and will help us make our products better for you and other pet parents. If there's anything else we can do to make things right for you, please don't hesitate to reach out! Warm regards, Puainta Support Team

Response from PuaintaSep 14, 2026

Hi Aaron, Thank you so much for taking the time to share your feedback. We are truly heartbroken to hear about the passing of your Pomeranian. Please accept our deepest condolences for your loss—our pets hold such a special place in our hearts, and it is never easy to say goodbye. We appreciate your kind words about our delivery and the gift, and we are holding you in our thoughts during this difficult time.

Response from PuaintaSep 14, 2026

Hi Matilde, Thank you so much for the wonderful 5-star review! Hearing that it really helps your dog is the best thing we could possibly hope for. We're so glad to be able to support your furry friend's well-being. Thanks for choosing Puainta, and please let us know if you ever need anything else!