PuaintaReviews of puainta.com

Response from PuaintaSep 14, 2026

Hi Kinzie, Thank you so much for the wonderful 5-star review! We are so glad to hear that the product arrived safely and, most importantly, that it has helped bring relief to your dog's skin. Knowing that your pup has stopped scratching and that you've found that peace of mind means the world to us. Thanks for trusting Puainta!

Response from PuaintaSep 14, 2026

Hi Marion, Thank you so much for the wonderful 5-star review! We are thrilled to hear that you gave our spray a try and that it worked so quickly to bring your cat relief. Knowing that it's easy to use and that your kitty can finally rest comfortably means everything to us. Thanks for trusting Puainta, and give your cat a gentle pat from us!

Response from PuaintaAug 25, 2025

Dear Barbara Natcher, Thank you for sharing your feedback with us. We sincerely apologize for the significant shipping delay and the inconvenience this caused regarding your second order. As a brand headquartered in the U.S. and serving pet families worldwide, we have established multiple logistics distribution centers globally to ensure reliable fulfillment during periods of high demand. Our system automatically matches and dispatches orders from the most optimal warehouse based on your shipping address and real-time inventory. In your case, due to a temporary stock shortage at our U.S. warehouse, your order was automatically fulfilled through a transfer from our international supply chain hub, which unfortunately resulted in an unexpected shipping delay. We completely understand your concerns and frustration, and this is certainly not the shopping experience we aim to provide. We take this matter very seriously. Our customer service team has already stepped in to review your order status and will contact you via email as soon as possible to properly handle your refund or replacement. If you have any further questions, please feel free to reply directly to our customer service email. Once again, we apologize for this unpleasant shipping experience and appreciate your patience and understanding. Best regards, Puainta Customer Support Team

Response from PuaintaSep 14, 2026

Hi Aylin, Thank you for the fantastic 5-star review! We are so glad to hear that the products are working wonderfully and keeping your dog happy, clean, and protected. We truly appreciate your support!

Response from PuaintaSep 14, 2026

Hi Cindy, Thank you for the fantastic 5-star review! We are so glad to hear that the shampoo is doing a wonderful job keeping your Bichons' white fur bright and fresh, even after their daily swims. We truly appreciate your support!

Response from PuaintaSep 14, 2026

Hi Robert, Thank you for sharing your feedback. We are truly heartbroken to hear about the passing of your Pomeranian. Please accept our deepest condolences for your loss. We appreciate your kind words about our delivery and service, and we are keeping you in our thoughts during this difficult time.

Response from PuaintaAug 5, 2025

Hi Cesar, We’re very sorry for the inconvenience! According to the tracking details, your package was returned to sender due to incomplete or incorrect address information. As a result, delivery was unsuccessful. We’ve sent you an email with the full order and tracking details—please take a moment to review it. Kindly confirm whether you’d prefer to correct the shipping address for a reshipment or request a refund. We’re happy to assist immediately once we hear from you. Thank you for your patience and understanding. Warm regards, The Puainta Team

Response from PuaintaAug 5, 2025

Hi Nancy, We’re very sorry for the inconvenience! According to the tracking records, your package was marked as delivered on August 1st. We recommend checking with family members or neighbors and reviewing any security camera footage in case the package was placed in an unexpected location. For your privacy, we’ve sent more detailed order information and the tracking link to your email. Please kindly check your inbox (and spam folder just in case). If you need further assistance, feel free to reply to our email—we’re here to help! Warm regards, The Puainta Team