PTAC4LessReviews of ptac4less.com

Fast and efficient service! Recommended to my family and friends!

This was probably the best customer experience I have had in recently memory. John provided excellent solutions to my questions and concerns. Was able to order two PTAC units and have them quickly shipped to me saving a great deal of time and hassle. I would 100% recommend them for any PTAC needs, hands down.

So this may seem a bit of a strange review but I ordered a “in the wall” unit. It came and it was not working. Well, it cooled for a minute or two and then stopped. The control panel was a little wonky too. The high fan didn’t work. Had trouble turning it off. I filed a claim and got a call a day later. The gentlemen’s name was John and he was absolutely amazing, patient, helpful, informative and kind. John said a replacement is on the way and I am awaiting its arrival. That kind of customer service is rare. He turned a very unpleasant situation into restoring my faith in humanity!

I bought a $1500 AC unit and paid extra for "package protection" plus $280 to ship it. The unit was delivered down the road and left in the middle of the grass on the side of the road. After a day of searching for the item and going back and forth with Bradly (who was amazing) and the freight company (who was horrible) I finally found my AC unit and had to pay my neighbor to get his tractor to move it to my property because it was on skids. I requested a refund on the shipping and package protection and was denied this by PTAC4Less because they would have no way to recoup their money. This is horrible customer service. I would return the item but then there is a 20% restocking fee. Do not do business with this company as they do not stand behind their shipping and it all falls to the buyer, even when "package protection" is purchased! Update: If you have any issues, option 2 and ask for Bradley! Bradley went above and beyond to make this right. The company did refund my shipping and package protection and gave me a 150.00 credit to spend for taking so long to do so. He is a real stand up guy and really did work hard to make this ok. I added stars thanks to him! Thank you :-)

The company does not care about its customer. I ordered a unit it took them 12 days to get it shipped out of the warehouse and get it to me. Leaving Tennessee going to southern Indiana. It’s a five hour ride. They ignored me. They push me off and they do not care. I will never deal with this company again all they do is ignore you. I had to call three times and emailed them three times in a row to get a response from these people and all they do is blow me off.

Representative was very helpful and polite.

I was very impressed at how fast the shipping was and how well the PTAC units were packaged. The condition was as described, meaning the A rated units were obviously used with touch up paint but they looked good once installed (just don't look to closely). The reason I am giving a 4 star instead of a 5 star (considered a 3 star) was because of the customer service. I needed some clarification on the specific units that were shipped out to me. I called and the person that answered was unable to answer my question. She said I would receive a call back but 5 days later I have yet to hear from them. I hope I don't have any issues... I am not confident I will be taken care of.

The delivery time was super fast. The parts fit perfectly. Great service!!