PS ContactsReviews of pscontacts.com

I read all of the reviews below and was very apprehensive about ordering from them. I decided to give it a try and hope for the best. I did add the express shipping option hoping that would give me a better chance of getting them a little faster. Unfortunately I did a really boneheaded thing and miskeyed the ZIP Code on my order. So once the order shipped it got hung up at the wrong ZIP Codes post office on the opposite side of the state. PSC contacted me about the problem and I gave them the correct ZIP Code. Somehow they managed to get the contacts to me with no further issues. In all it took a few weeks but that’s all on me. I will be ordering from PSC again. The most affordable contacts on the Internet and excellent customer service. Thanks PSC!

I don’t usually order anything online but I decided to order my contacts online through PSC instead of waiting weeks to get them at my eye doctors office and I got my contacts within a week and I’m more than happy I decided to go through this site. You definitely can’t beat their prices and they send you the tracking information so you can see exactly where your package is and when you’ll receive it. I will most definitely only go through them for when I need contacts!

I thought the price was too good to be true. I ordrered contacts on a Friday, they arrived Thursday. They contacted my eye doctor for the prescription so I didn't even have to deal with them.

Thank you for being the only contact lens website that does not display low prices on their website only to charge close anywhere from $38-$80 "processing fee". I really dislike deceptive advertising. You got yourself a new loyal customer! Also, I really appreciate the optional low cost insurance fee for in case the contacts are too be damaged or lost on the way.

Have used them for a few years, as they are the only online contact lens retailer I've found who does not charge ridiculously exorbitant processing fees. Prices are always competitive. Shipping is free even though they ship it with a signature confirmation. Customer service in my experience is great; once 1 closed box of lenses was missing 1 lens (manufacturer issue I guess). They did not give me a hard time and sent me a whole new box of lenses. I never had shipping issues, but last time I ordered was pre-COVID. I do plan on ordering from them soon though. My only complaint is it doesn't remind you at check out that a signature is required to receive the package. Last time I ordered these, I was unaware and was inconvenienced with having to go to the post office to get my lenses because no one was home all day to sign for the package. I was lucky the post office didn't mind that my driver's license address didn't match the delivery address. Otherwise I've never had major problems.

I purchased contacts through PS Contacts before I read these reviews and ya’ll has me so worried! My contacts arrived 5 days after I placed the order. So for me - everything worked out. I docked a star because PS contacts never did inform me of shipment or send tracking info.

I ordered 2 boxes of contact lenses on August 6th 2020, even paid for their processing fee (which is ridiculous). Lenses we’re supposed to be delivered between 4-7 days. They even sent me an email saying that I’ll be receiving my package August 13th 2020...but the package never arrived! It’s August 23rd 2020 and nothing. Package has been held or lost in San Francisco, CA since August 10th. After a couple of calls, I thought I had fixed the problem, but PSC Contacts Customer Service started playing email tag games with my valuable time. They won’t refund my money to my cc, because they say their package still in transit (which is a lie)!. My purchase were NOT backup by PayPal, so that’s the first mistake I made before ordering from PSC. I Will NEVER do business with this company in the near future + I am recommending everyone that I know (family members & friends to stay away & NOT to buy from “PSC”. It is not about the $84 something Dollars (USD), it’s about the PRINCIPAL! If you are looking to buy contact lenses, do it with another company, you will thank yourself later, and save yourself problems, inconveniences, aggravations and lots of headaches! This company review deserves NO stars at all.

It was my 1st time ordering from PS Contacts (26 July 2020). The web page states to allow 6-10 business days for delivery. No tracking information was provided until I requested it. Almost a month has passed and still no contacts. After numerous calls a representative finally answered the phone. I informed them about my situation and they launched an investigation. The very next morning someone put my contacts in my mailbox. The cost of the contacts is great but they need to work on keeping their customers informed of the tracking status. Also be truthful about the delivery time frame.