PS ContactsReviews of pscontacts.com

Zero stars!!! The worst experience buying lenses in my live! I ordered 2 boxes of contact lenses ACUVUE OASYS 1-Day 90 pack for power -5.50 and power -6.00. I used 70 lenses and I had 10 creased or broken lenses in the box with power -6.00. So because I have the different power for my eyes it means I can not use another 5 lenses with power -5.50 - just because I don’t have a pair! And it means that I lost 20 lenses because they are defective!!! I sent them photos damaged lenses and asked to compensate money for unusable lenses. They told me to sent them these lenses or they will not compensate my loss. But opened lenses dry in 6-8 hours - it's impossible to keep them for sending! Totally don't recommend this company!

DO NOT USE THIS COMPANY!!! Placed an order and it’s been 7 business days and still shows “processing “ I have called and no one answers and left voicemails and no call backs. I tried using “live chat” but it stated it was closed and send a message and still no response. I have emailed multiple times but no response!

DO NOT ORDER FROM THIS COMPANY! This is Not a US company & it will take a month to get your order & even longer to get a refund when they screw up! I’ve had Zero communication from Customer service, when I do call I get the run around & they tell me they are still waiting for the order to be returned 3 weeks later. I ask for a manager but I’m told no manager is available & someone will call but no one calls. This company is BS. Save your time & money.

Worst customer service I’ve ever felt with. They got my address wrong and I had to wait over 2 weeks just to figure out where my package was. Still haven’t received it and am disputing charges. Contact buyers beware!

I bought my contacts (with a valid prescription) and received them quickly and that’s when the problem started. Between the time I bought and received them, my eye doctor scheduled another exam out of concern. Suddenly in a time of two weeks, my prescription changed. I received an rma number and mailed back my unopened lenses with the NEW prescription information. The lenses were returned to their WA state liaison with tracking. It has now been one month and still no replacement lenses. I have called and emailed. I have had no resolution. One would believe their liaison in WA state could send a message and tell them the contact lenses have been received and please expedite the replacement lenses. That would be too easy though. There is truth in the statement “you get what you pay for”.

Tried to place an order for contacts but their web site put me in an endless loop when trying to check out. I opted to check out as guest and got as far as shipping options. I updated the order, but the only option was to proceed to checkout, which started the whole process over again.

Three things. Their FAQ says that their orders will be shipped out within 48 hours if it's in stock. I ordered my contacts during Thanksgiving (US) week. The company is located in Canada. They do NOT celebrate Thanksgiving in November. It's been almost 2 weeks and still have not shipped my contacts out. Also it says that the processing fee is only $2.99. I was charged $7.99 for my order. I contacted them about it, and there's no response even though it's been days. There's no update on the order either. I'm currently going through PayPal to get my money back. If it's cheap, there's a reason for it.

I have ordered before from PS Contacts and there were no issues. This time I realized I put in an old prescription so it was not correct. I called right after I placed 2 separate orders and they told me that to cancel the orders I would have to pay a 5% cancellation fee. I had to pay $26.18 between the two orders I cancelled. I will NEVER buy from them again. All I wanted to do was get the proper prescription for my orders but they charged me anyway. Thieves !!