PS ContactsReviews of pscontacts.com

I’ve used PSContacts for years and LOVED them. Shipping was fast, prices were low and there was a large variety to choose from. I was able to buy my Rx contact lenses 2 pair for $20 around $35 for 6 pairs. Acuvue Oasis. Ever since they paired up with VisionPros, it’s all gone downhill. Prices went up just for a pair of lenses I would normally buy. I have to buy in large quantities making it more expensive and there’s less variety. Before I would have given PSContacts 10 stars. Now, Zero if I could.

I have ordered contacts from here and I've never had a problem but all of a sudden on this last order I made they lost my contacts. They couldn't tell me where it was and just acted like it was nothing. This is my eyesight and my money we are talking about. I feel this is a scam.

Never sent me a tracking number, then would not reimburse for contacts that never arrived. Customer service did not respond to my inquiries.

Terrible. Ordered my contacts before Halloween and it took a month. Also no where on their website says it’s in Canada unless you go to the about us page. Never should of let me continue if you couldn’t ship to Florida.

First PSContacts mailed me the wrong prescription, (even though my prescription from my eye Dr. was attached). Then, after I spent nearly $20 mailing the contacts back to an address they gave me in Washington state with a tracking number, they didn’t want to refund my purchase. I had to make a dispute with my credit card company because PSContacts refused to issue a refund “until they first received the contacts”, which my tracking said they did. On the phone, PSContacts said they shipped the contacts to a different address in Canada to confirm there were 4 unopened boxes inside and they expected to keep my money until then. I have no idea where they mailed them in Canada. I don’t know the condition they will arrive. If they wanted the contacts returned to Canada, they should have simply told me to do so because now what happens if they get lost? They won’t issue a refund and it was shipped to Canada likely without a tracking number or insurance. My credit card company refunded me and will deal with PSContacts moving forward. 0/5 stars. I would NOT RECOMMEND PSCONTACTS TO ANYONE. Bad company. Bad practices. Rude employees. Never again.

Zero stars!!! The worst experience buying lenses in my live! I ordered 2 boxes of contact lenses ACUVUE OASYS 1-Day 90 pack for power -5.50 and power -6.00. I used 70 lenses and I had 10 creased or broken lenses in the box with power -6.00. So because I have the different power for my eyes it means I can not use another 5 lenses with power -5.50 - just because I don’t have a pair! And it means that I lost 20 lenses because they are defective!!! I sent them photos damaged lenses and asked to compensate money for unusable lenses. They told me to sent them these lenses or they will not compensate my loss. But opened lenses dry in 6-8 hours - it's impossible to keep them for sending! Totally don't recommend this company!

DO NOT USE THIS COMPANY!!! Placed an order and it’s been 7 business days and still shows “processing “ I have called and no one answers and left voicemails and no call backs. I tried using “live chat” but it stated it was closed and send a message and still no response. I have emailed multiple times but no response!

DO NOT ORDER FROM THIS COMPANY! This is Not a US company & it will take a month to get your order & even longer to get a refund when they screw up! I’ve had Zero communication from Customer service, when I do call I get the run around & they tell me they are still waiting for the order to be returned 3 weeks later. I ask for a manager but I’m told no manager is available & someone will call but no one calls. This company is BS. Save your time & money.