PS ContactsReviews of pscontacts.com

It was my 1st time ordering from PS Contacts (26 July 2020). The web page states to allow 6-10 business days for delivery. No tracking information was provided until I requested it. Almost a month has passed and still no contacts. After numerous calls a representative finally answered the phone. I informed them about my situation and they launched an investigation. The very next morning someone put my contacts in my mailbox. The cost of the contacts is great but they need to work on keeping their customers informed of the tracking status. Also be truthful about the delivery time frame.

Turns out, they're just bad at communicating!! I placed my order on 12/20/2019. Payment was processed 12/23/19. By 01/06/20....still no confirmation of shipment of my order or a tracking number, nothing. Ifigured, hey, maybe they're just slow because of the holiday and what not. I tried to track my order through their website and it kept insisting I had "no existing orders." Started getting nervous after seeing all the bad trust pilot reviews.I called and emailed them and only got automated responses. I'm a student who can barely afford to eat let alone lose $70 so I called my bank to file a claim to get my money back. Two days later, 01/07, bam, they deliver my contacts. They're the right prescription and everything. Which is great, but the whole experience felt too risky. I personally will never order from them again, but if you're okay with no reassurance of shipment confirmation or tracking and no representatives to answer your questions, go for it! Going to stick with with the company I usually use. They deliver in 2-5 days and even include a free contact case with every order (ezcontacts).