Proven Data LLCReviews of provendatarecovery.com

This company does a wonderful job. They have excellent customer service and are highly skilled in what they do. I would recommend them to anyone.

Great service and results! Thank you.

My external hard drive broke with my college thesis (and my entire college career) on it with only a few weeks before it was due. I didn't want to shop around and waste time trying to find someone who could help me. Proven Data was able to retrieve EVERYTHING off the hard drive and gave me a new drive all within a week and a half. Without them, I would be currently scrambling to finish my thesis that I had worked on for 8 months. Instead, I feel cool as a cucumber.

Amazing, I did not think any one would be able to decrypt my data, Proven Data scanned my hard drive and told me that they can do it.

everything was ok and in time good communication 100% recovery

Even though, the data was recovered off of the hard drive submitted, I was disappointed with the service received. I was not kept apprised of the status of the repair, the service was more costly than originally stated, and the data recovery took much longer than was originally quoted. When I first contacted Proven Data Recovery, they were very responsive and even sent a courier to our location to pick up the hard drive. However, things changed after this. According to your company policy, “Throughout the process, we will keep you informed of the progress we make.” I would not receive updates until after I contacted the company. We also paid for emergency service, but Proven Data did not have a donor hard drive in stock, so one had to be ordered. The donor hard drive took two days to come in. This delayed the completion time of the repair, which ended up taking about a week and a half or more to complete. I understand that the repair might have been more complicated than what was first stated. However, we paid close to $4,000 for emergency service, which I do not believe we received. Lastly, when I asked to speak with a supervisor, I was placed on hold and then told someone would call me back, but I did not receive a call back. I called again and spoke with someone that claimed to be a supervisor, but he couldn’t make any decisions, so he had to speak with his manager. For the inconvenience that we experienced we were given a 10% credit, and we ended up paying $3,758.22. I believe that the service should have been much better for the price charged, and I also feel that the company should have been upfront and given us a more realistic time for the return and also for the quote from the very beginning.

Proven Data was easy to deal with, efficient, and they recovered a good chunk of data from my laptop that had a failed hard drive. I was particularly pleased PD was able to retrieve all of my music, 650 albums, over 6,500 songs. Thank you.

Great Service, recovered our ransomware encrypted files much cheaper than paying the ransom.