Prosper HealthReviews of prosperhealth.io

I cannot call anyone or reach the billing department

EDIT: After reading my report, I was surprised that it stated it was 'unclear' whether I met several criteria and that the criteria I was considered to meet were described in ways that didn't match what my loved ones had reported. I am baffled by how this conclusion was drawn. If you use Prosper, be sure to carefully read your report to make sure it accurately reflects what you discussed — or go a different route altogether. I struggled writing this review because I genuinely admire Prosper's mission of making healthcare more accessible. My provider was kind, professional, thorough, and knowledgeable, and even told me early on that they don't hand out autism diagnoses to everyone, which made me trust I would receive an honest, objective evaluation. Unfortunately, I left the process more confused than when I started. I sought a reassessment because my diagnostic history is complicated. After symptoms originally attributed to ASD almost completely resolved following treatment for another condition, my healthcare team and I began questioning whether I still met the criteria for this disorder—autism isn't something that just goes away, right? While Prosper doesn't assess for other conditions, my provider assured me they felt comfortable handling my case. My goal was never a specific diagnosis—I wanted an accurate answer. The evaluation gave me confidence. The interviews were comprehensive, I completed extensive questionnaires, and my family completed collateral forms. We reviewed each DSM-5 criterion together, and my provider frequently agreed that many of my behaviors were very consistent with the other diagnosis I have. When I said I didn't have restricted behaviors or a strong need for routines (I couldn't provide a single example), they even remarked, "I'll just check 'no' for those criteria on my end." However, the feedback appointment completely blindsided me. My therapist was equally surprised. My provider emphasized that another condition was overwhelmingly my primary challenge, described my case as "borderline" and "very difficult," yet still "felt very strongly" I met criteria for Level 1 Autism Spectrum Disorder. They also acknowledged the tremendous progress I had made, but made sure to remind me that autism never goes away. Rather than feeling validated, I felt like they were downplaying everything I had accomplished. My issue isn't that I received an answer I didn't want—if the evidence clearly supported autism, I would have accepted it. My concern is that autism is a lifelong neurodevelopmental diagnosis that I believe shouldn't be assigned lightly, especially in borderline cases. When I asked how they reached their conclusion, particularly given the limited childhood evidence, I didn't feel I received a clear explanation. The childhood evidence they referenced mainly included one instance where I preferred to look at something I was obsessed with during a school field trip and a general disinterest in engaging much with other children. Really? That's all it takes? While I struggled socially growing up, I had friends and understood facial expressions, tone of voice, and nonverbal communication. Again, many of the difficulties discussed seemed more consistent with another condition I have than an inability to understand social cues, something my provider acknowledged. I didn't have sensory sensitivities as a child, and my intense interests naturally faded over time rather than remaining lifelong. All of these points were discussed at length during the assessment. Additionally, "significant impairment" is a core diagnostic criterion for autism, yet this wasn't really explored during the feedback appointment, nor do I feel impaired enough to qualify for a diagnosis. As the saying goes, "if you have a hammer, everything looks like a nail." I don't believe my provider acted in bad faith. They were compassionate and genuinely seemed to care, which makes the outcome more confusing. If a case is truly as borderline as described, I don't understand why they didn't err on the side of caution. Why not, which is the case for many with complex cases, consider an inconclusive result, or simply acknowledge autistic traits instead of assigning a lifelong diagnosis? If you're looking for reassurance about a diagnosis you already believe fits you, perhaps this would provide the closure and validation you need. Still, I would encourage seeking assessment elsewhere, as client experiences and the quality of evaluations seem heavily dependent on the provider and vary widely regardless of the outcome. My experience left me with more doubt than clarity—the opposite of what I had hoped for.

An absolute nightmare to work with. They care about numbers not people; everything is automated. They are not driven by a desire to heal and help — nope, it's about getting as many insured bodies into their profit-funnel as possible. And, once you sign up, their machinery gets to work. You're given 48 hours to acquire paperwork from friends and family and if you miss that deadline, then an algorithm auto-cancels all your appointments and you have to start the process over. The therapist you pick may or may not be available anymore and they try to pressure you to just see whoever is available. They don't care about crafting a personalized experience. It's healthcare at scale (like everything in America). Good luck, happy hunger games, and may the odds be ever in your favor.

Stay Away I’d give zero stars if it was an option. If you are military or more importantly a military brat; Stay Away. There are more inconsistent requirements by them that others I know didn’t have to go through. If you are later stage this program won’t look at you and your pain, it will Mainly be assessed by other people’s memory. It is the sane amount for a report that will help you as a report that throws the world back at you without any help. Do you remember crystal clear people in your life? Do you know exactly how they were feeling? Do you know if they were masking even at 1% and what they were masking? If you can’t answer that, then how can a person over the age of 80 remember you were extremely young. Don’t trust your mental health here. You Will be failed.

Therapists leave. Two therapists left the company after I had established with them. I developed rapport and felt invested in a therapeutic path with each. I’d like to see Prosper establish better retention of therapists before I book again.

BEWARE OF PROSPER. I was told that they were friendly and kind, and they came highly recommended. This is one of the worst psych experiences I have ever had. Sarita Patel is by far one of the worst clinicians I've spoken with. I started the process online and set up the appointments. Both were confirmed on my end, but not saved in the Prosper system. Okay, fine, technical issues happen all the time. I tried to schedule the appointments AGAIN, and this time they went through. When I set the appointments, I quickly got a message from her saying that the time I scheduled was not available. Okay, fine, I'll reschedule AGAIN. I filled out the forms, had my family members do their part, and I prepped ahead of time, wrote notes and spent time mentally preparing to make sure everything went smoothly. When it came for my appointment, Sarita Patel refused to conduct the appointment and has been treating me like I did something wrong. I logged in on time, and she asked me a couple of questions, and then started to say she cannot do the assessment and that she is refusing to reschedule me. I reached out to the office and was told that they refuse to reschedule me, but they would talk to the "clinical lead". This "clinical lead" then did not get back to me for days, so I had to proactively reach out to the office AGAIN, just to be told that the "lead" sent me an email I never got with "resources". They are shady and untrustworthy and will make up bs policies to cover their asses retroactively because they are too lazy to do their jobs. I am being told that she is allowed to refuse care based on the fact that I am in therapy, but not one single person outside of Prosper (including my therapist, who works for them part-time) mentioned that you cannot be in therpay and do an assessment at the same time. It's funny that this "policy" only came up when the person who had cancelled and resehcudled a bunch had to sit down and do their job. I DO NOT recommend this clinic. EDIT to account for the clinic’s response: You gaslit me and told me that I could receive an assessment if I was not in a therapy program. So I quit the program and informed y’all of that, and then you moved the goal post and said that I needed to have “consistent care” which I then proved to you that I have, OUTSIDE of the therapy program. Please stop trying to paint this as an issue I created. This is your office’s lack of clear, upfront, professional criteria and guidelines, lack of transparency, patient abandonment, and gross unprofessionalism. YOU are the ones changing the policy to suit you and trying to apply it retroactively. If being in a therapy program was such a hard stop for y’all, then why isn’t that mentioned on your website if in the intake paperwork? People in In AND Outpatient care get mental health assessments everyday, so it’s weird place to draw a line.

I scheduled an assessment for April 20 and adjusted my work schedule to attend. Four hours before the appointment, the therapist canceled due to a family emergency. I didn’t see it until a few moments before the appt was supposed to begin, but I understood and rescheduled for April 24 at 3 PM as she requested. I again took time off work and joined the session on time. Two minutes *after* it was set to begin, I received a message that the appointment was canceled due to technical issues. There was no attempt to start late or resolve the issue. Just a flat-out “sorry, it’s cancelled.” While I understand emergencies and technical problems happen, this is now a repeated experience. Based on some other reviews, this does not appear to be an isolated issue. This process required significant time and coordination. I completed assessments and asked family and friends to do the same within the given timelines. Having appointments canceled twice after that effort is frustrating and disruptive. Given the lack of reliability, this is not a good fit for someone who needs consistency and clear communication. ESPECIALLY since they tell you that you may be responsible for a $300 fee if *YOU* cancel within less than FIVE business days! Insane. If things improve and I am able to complete my appointment with another therapist successfully, I will update this review.

"We do not accept your insurance yet, but self-pay is available. The self-pay cost is $950 for a formal assessment or $125 per session of therapy. Payment plans with as low as 0% APR are available." All the ads say you only pay $80 or less are lies