ProseReviews of prose.com

Their shipping is unbelievably slow. I have been waiting 2 months for my first shipment and they won't cancel it. I will never order from this company again.

This product was very drying to my hair. I have 2c type curls. I purchased shampoo, conditioner, leave-in conditioner, curl cream and curl gel. I gave up after 2 uses. It was difficult to comb conditioner through hair in shower. And the overall use of these products made my hair more dry and more course. I have better results with store bought products. Definitely not worth the cost to increase the existing struggle with my hair type.

I found the product wasn’t any better than a cheap grocery store product. It cleaned ok but was very expensive. I thought I had canceled it only to get another shipment of very expensive shampoo. So I cancelled it again and once again received a shipment. I now have two unwanted shipments. Customer service cancelled it for me.

Just like everybody else, I have been waiting forever for my order to arrive and nothing. Zero communication. I’ve reached out multiple times and their customer service reply is zero help, not to mention full of spelling errors. They just come at you with the sorry you feel this way too bad for you lines. Definitely not worth the copious amounts of money they are charging.

Over priced rip off scam and bad customer service! Completely thinned my hair out over the course of 1 year! Then my hair started falling out in crazy amounts. I contact prose asking for a discount for my next order. They just then made some long speech on how breakage and hair shedding is different! Then they took 2 days to reply, just to tell me to take some survey. So i did and i waited another 2 days for a reply. Then they kept asking dumb questions like 'what shampoo and conditioner are you using?' WHILE THEY Knew i was only using prose products. Over all don't buy from them unless you want messed up hair. The ingredients are also not even that healthy or natural . over priced and bad customer service DO NOT BUY FROM prose !

I have not been able to successfully reach anyone regarding my request for cancellation and refund. I accidentally placed an order today Feb.27th 2026. I immediately requested the cancellation and refund. Conveniently, the only way to get in contact with this company is via email, website inquiry, or social media messaging. I have exhausted all avenues and have not received a response other than the standard 'we will get back to you within such and such days'. I'm sure this allows time for them to ship out the products, eliminate the possibility of cancellation, and forfeit a refund. I cannot continue to do business with a company that is not readily available for these types of circumstances. It doesn't matter how good the products are. If customer service is not taken seriously, then it is not worth the stress of fixing an issue.

Had my subscription of 3 items on snooze. They charged me for a single shampoo I did not order. I hadn’t even logged in for a long time, much less the date it was ordered. Something on their end ordered this single shampoo (I have never ordered a single item from them). I cancelled my subscription and removed my payment method. I suggest everyone do the same. Shady business practices.

I fell for those stupid influencer ads. I went through 2 sets (and a 3rd in my possession because I forgot to cancel before it shipped). They don't notify you when they ship new products, so watch out for that. I would find out when I'd get an email from PayPay notifying me my card was charged. Prose is too expensive for the results I got. I was expecting salon level products...foolishly. After going through 2 sets of shampoo, conditioner and curl cream, I'm left disappointed and having major buyer's remorse. I expected my hair to look and feel the same as it does when I get my hair done in a salon, just based on their claims and that they say they tailor these formulas to your hair type and the environment you live in. You get to choose your scent, which is important because I'm sensitive to strong scents. The scent didn't make me sick, but I don't like it. Their shampoo and conditioner make my roots oily within a couple of days, especially when I used the curl cream. The curl cream dulls the shininess of my hair, but that was kind of expected. The stuff I used to buy in grocery stores worked better than Prose (Bl Renpure Biotin & Collagen). I could previously go 5 days between washes before it would start getting oily. I don't want to wash my hair every couple of days if I don't have to. My roots were oily, but my lengths were feeling dry and frizzy. Day after wash, I'd brush my hair and it looked like straw. My hair would look puffed and frizzy. I'd spray my roots with dry shampoo and rub leave-in conditioner or water on the lengths to smooth it down. I used to be able to wash, air dry and go if I wanted to. Not with Prose. I used Prose for over 6 weeks, hoping I'd eventually see better results. They tell you to stick it out long enough for your hair to get used to it. It started looking like the part in my hair was getting wider and it seemed like I was shedding more hair than usual. The amount of hair that would come out after a shower was shocking. I can't say for sure if their products were the cause, but I've seen several posts/reviews saying they're seeing the same issues. The curl cream is a joke. I put the stuff in my hair and it stays curly for a short time. I live in a dry area where the humidity is low. I scrunched my hair up like they said and I was left with some straight strands and some wavy strands... poofy, dull and frizzy. It looked like I came out of a fire. I followed their suggestion and twisted my hair up after putting the cream in my hair and my hair goes straight within minutes. I used the "sock curl" method, slept in it and then took it out after 12 hours! My hair was super curly...for a few minutes. The right side of my hair went straight almost immediately and the left side followed a few minutes later. When I use the sock curl method without the curl cream, the curls last ALL DAY. How is that possible?! I guess the cream is too heavy. While I don't have tight curls, more like 2a waves, I was previously using Cantu curl cream and that stuff turns my hair from 2a to 2c and the curls last for days, as long as I don't sleep with my hair down. If you're willing to pay ~$100 for a month's supply of hair care products, you'll be better off buying products from a salon.