PrometricReviews of prometric.com

i would say 1/3 of the question s for Api 1169 was asked that i paid for study was asked then got a marginal this company sucks

i had a very bad experience with prometric department at 800 w falls church test center , with the lady her name is jeanie she is not helpful at all , i called her to get information about my toefl test she hang the phone in me without giving me any good answer. she really got my day very bad unfortunately,

If I can a less than 1 star, I would. The Prometric website is NOT managed. No one responded to my "call for help", I need my confirmation# or eligible# to reschedule my test due to Covid-19. I wrote 5 times, called 800 # but placed on hold for an hour at a time, no one picks up. I can't reschedule, I can't cancel, and re-sign up for my test, they won't refund my payment. They need to get their act together, set up a "call back" option, and not loose a turn. The order the call was received NEVER arrived. It has been more than an hour now, I have been holding even before I started to write this complaint. I felt I am held captive, even my test center has opened up, I can't reschedule to a new date.

DO NOT USE THIS COMPANY, HORRIBLE! I had a remote test scheduled at 9:30 pm in the evening, which I did log in EXACTLY at 9:30 pm to begin. Just some background on my setup, I was on a laptop that had a webcam with the audio enabled and tested prior to logging in. Also, I had connected directly to my router with a network cable to avoid wifi issues. I did everything that they recommended to do prior to launching the test. First off, no proctor showed up for OVER 30 MINUTES!! I started to wonder if someone would ever show up. After about 30 minutes, the system kicked me off with some BB error, so I had to log back in again. Strike one! After logging back in and waiting another 10 minutes, a proctor finally showed up, HIS AUDIO DID NOT WORK, so he told me I'd have to log off, relaunch and wait for the next proctor. Strike two! So, I logged off, re-logged on, waited another 15 minutes for the next proctor. He helped me through all of the pre-checks, but just before starting the test, he asked me if I had a calculator. I told him I was planning on using the in-test calculator. He told me that he could not confirm that there was an in-test calculator. So, knowing that I had to have a calculator for my test, I told him I would log off, re-log back on, and start the test after I found a calculator. BTW, THERE WAS A CALCULATOR IN THE TEST, WHICH I CONFIRMED LATER. Strike Three!! Once I found a calculator, I logged on, again (for the fourth time). I got through to a proctor after another 10 minute wait, HER AUDIO DID NOT WORK. So, once again, I had to log off and re-log back on again. Strike four!!! After logging back on again and waiting another 10 minutes for a proctor, he walked me through all of the checks and the test finally launched. Just to summarize at this point, my test was SUPPOSED to start at 9:30 pm my time, by the time I was able to get into the test, it was 11:30 pm. I started the test and worked on it for about an hour. About at the hour point, THE TEST SYSTEM KICKED ME OFF AGAIN WITH ANOTHER BB ERROR!! At this point, I have been kicked off and/or asked to log off of the test system SIX TIMES!!!!! It is now about 12:30 am my time, and I've been kicked out of the test that I'd been working on for an hour. I immediately logged back into the test system and waited, and waited and waited for a proctor. Finally, around 1 am I gave up, exited the system and went to bed as I couldn't contact anyone and the test I was taking was scheduled to last for 5.5 hours. So essentially, if I had been able to restart the test, I would have been testing literally through the night. As soon as I woke up, I both called the help desk and started a chat with the help desk to see what they could do to help re-schedule. The online chat help desk member said he could not help me and that I would have to contact candidate care. He gave me their phone number so I immediately called them. The message I received once I was connected to that phone number was that THIS NUMBER HAD BEEN SHUT DOWN and was no longer providing service. I really cannot describe the frustration that I have experienced with this company. It is obvious that their system is not prepared to handle remote testing and while I appreciate that they are trying to facilitate remote testing, they should make sure that it works before allowing it to go live. And the customer service is unbelievable, no one can help you. I Paid almost $500 for this, unbelievable!!

If zero stars was an option, it would still be too generous. 2 days ago I was remotely testing. Due to a prometric error I was kicked out of my exam, with 140 questions to complete. I then spent 2 hours trying to get in touch with anyone. The phone lines do not connect you to a person, many of the email addresses bounce back, the links are broken. Finally, I got in touch with someone via chat. They were unable to fix the problem (after 5 hours of waiting, and trouble shooting). They promised me I would be able to reschedule to test in 24 hours, they also promised my test would not be sent to my accrediting center, as it was not completed. The next morning I wake up to an email from the accrediting center saying I failed the exam. Every day I have spent multiple hours trying to contact someone to remedy this problem, and help me reschedule the test. Everyone is terribly unhelpful, often recommending I call the phone numbers - which none of them work. I have no idea when I will be able to reschedule. This has been the most stressful and negative experience I have ever had with customer service.

Prometric site is a like a pain in my ass!!! They display my name and state incorrectly while i typed in all the correct Informations i simply do not understand how could that happen...... Another frustrating thing is i could not locate a testing centre near me, it seemed like a bug of the site, plus i have tried different browsers like : chrome and safari but neither of them work!!! Anyone out there having the same awful experience as me?

I have been trying for three months to get my test taken. The pandemic happened so I gave them a break. Today I was scheduled to take it online with a proctor. Twice I was kicked off of the proctor site and asked to relaunch. The last time apparently they closed and no one ever came back on. I had my kids locked out of the house all afternoon as they cannot interrupt the test and just wasted two hours and perhaps $48.00. I have used them before but no more!

I was unable to get ahold of customer service after being on hold for hours on end. They also do not reply to e-mails. They randomly cancel exam dates and give you no option to reschedule. WOULD NOT RECOMMEND!