ProMerchant offers credit card processing solutions and merchant accounts to businesses of all sizes. We are payment processing experts and offer two money saving transparent pricing plans for merchants to choose from.
ProMerchant (promerchant.com) has 252 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
promerchant.com
Website
promerchant.com
Category
Administration & Services
Location
Boston, Massachusetts
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 29% of reviews.
Latest
Most recent review: March 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
By far one of the easiest process ever! Alex was super informative and broke everything down for a beginner like me. They listened, understood what I needed and made it simple for me. Thank you!!! I was able to start taking payments in literally 4 hours from my first phone call.
Response from ProMerchantJan 27, 2021
Hi Earl,
Thank you so much for the feedback! We are so happy you had a great experience getting on-boarded with ProMerchant. We are here to help whenever you need us.
Best,
Anna
ProMerchant
AS
Alex S.
Great Experience with Promerchant
We signed up with Promerchant about 6 months ago and they have been very different from our previous processors. The sales person was knowledgable and moved at my pace so that I never felt any pressure. We had a few technical issues with our machine but Promerchant is always quick to respond to my calls/emails. Great service, great company, and great people!
Response from ProMerchantJan 27, 2021
Hi Alex,
Thanks so much for the feedback! We are so happy you are pleased with our services and we look forward to assisting you whenever you need us.
Best,
Tim
ProMerchant
RC
Rita C.
HORRIBLE SALES SERVICE !!!
The sales rep I spoke with today (Joshua) never returned my email or called me back, despite me making it known I wanted to sign up with them. HORRIBLE SALES SERVICE !!! I then called a different company! FOOTNOTE 1: Since I wrote this review, the Managing Director (Kevin) has been sending me disparaging emails (copies can be provided upon request), calling me on the phone harassing me, and writing fake online reviews about my company pretending to be a customer of my small business. What does that tell you? They are in the wrong for not calling back a potential customer, and then they became vindictive toward that potential customer with fake online reviews after the customer wrote a negative online review!!!! FOOTNOTE 2: I have since found out that Kevin is a co-owner of this company! AND....if you go to their Facebook page, you'll see that they do NOT have a section for "Reviews," nor does he have a Google account where reviews can be left as well. Wonder why??? FOOTNOTE 3: Kevin's below response is full of lies. The fact that he's extremely young and only owned this company for 2 years explains why his response is dishonest. Why would I, as a potential customer lie? In contrast, the owner of a company will respond to a negative review with lies to save his company's reputation! Furthermore, I do not believe for one second that Joshua left the company early that day. If he did, he would have disclosed it to me in our phone conversation. If he did leave early, however, why doesn't Kevin have a system in place to have the absent employee's phone covered rather than leave customers hanging??? Enough said !!! *CONSUMER BEWARE*
Response from ProMerchantJan 23, 2021
** This is a libelous and false review and we hereby demand that this person immediately cease and desist harassing our business, employees and posting libelous claims online. This review has already been reported to TrustPilot as being in violation of their terms and conditions. **
While everyone is entitled to an opinion, we cannot allow people to make false claims about our business or employees. Here are the facts:
1) At no time was this person or their business an actual customer of ProMerchant. Rita Carnevale (of "Neighborhood Mailbox" in Wilmington, DE) contacted ProMerchant for the first time on Friday 1/22/2021 and emailed and spoke with one of our representatives that day. After several calls and emails that same day, Rita expressed a desire (via email) to our representative that she would like to move forward and for him to send her an application. After that (keep in mind this was a Friday afternoon), our representative had to check out from work for the rest of the day to attend to a personal matter unexpectedly. When Rita did not hear back from our representative after a few hours on the same day, she posted a negative review on TrustPilot that said ProMerchant has, "HORRIBLE SALES SERVICE !!!". For most reasonable people, horrible sales service would not be defined as working with someone on a Friday and not getting a reply from them when they had to be away from their desk on that same day to attend to a personal matter. At all times, Rita could have called our phone number to work with any other employee or could have emailed our general mailbox through our website. While we are sorry that our representative couldn't help her once he left for the day, we do not believe this warrants a 1 star review.
2) ProMerchant cares deeply about our merchants and we provide excellent service and support to all of our merchants. We have a stellar reputation with all great reviews on TrustPilot prior to this one, which is why our Managing Director reached out to her via email to see how he could help and to look into the matter further for her. At no time, did he send disparaging emails or harass her. His communication was responsive, sincere and honest and he took time out of his Saturday to do so to see how he could help and she wasn't receptive to any of his professionalism, even while she was attacking his character in an unwarranted manner.
3) Rita's claim that our Managing Director posted fake online reviews about her business is libelous and without merit. In fact, when doing research right now to find and read reviews about her business (named "Neighborhood Mailbox" in Wilmington, DE), the most recent review on Yelp is from 7/1/2020 and it is a 1 out of 5 star review. Further, the most recent Google review for her business is from 3 weeks ago. It is important to note that her Google Reviews business rating is only 2.7 out of 5 stars with many scathing reviews about how she treats her own customers in a rude manner. There are a large amount of negative reviews, which says it all. The applicable saying in this situation would probably be, "Those who live in glass houses should not throw stones".
4) Prior to the day she left a negative review for ProMerchant, she also attacked several other credit card processing companies on TrustPilot and many other businesses. The responses from those companies speak volumes and further validate our position. You can view her other negative reviews here: https://www.trustpilot.com/users/5e403cc468c4b9fba1c5de95
5) Further research on this person also brings up items such as this: https://law.justia.com/cases/delaware/court-of-common-pleas/2008/104920-1.html
We care deeply about our customers and doing right by them, but we do have to defend our company when wrongfully attacked in this manner by someone who wasn't an actual customer of ours. Our full set of reviews on TrustPilot, from actual contracted merchants, is a better depiction of our business.
PP
PIP P.
Outstanding Service!
Alex was most helpful and was able to answer all of my many questions. Outstanding customer service!
Response from ProMerchantJan 26, 2021
Thanks so much for the feedback! We are honored to work with your business :)
Best,
Tim
ProMerchant
MR
Milkessa R.
Pro Merchant is the best
I was looking to open a merchant account for my two businesses. As soon as I filled up an application I was good to go in a matter of one day. It was easy to deal with pro merchant and very knowledgeable and friendly. Good rates and great customer service. I would recommend pro merchant to all my friends in business and to any one looking to get a merchant account. Thank you pro merchant for your help and service
Response from ProMerchantJan 26, 2021
Hi Milkessa,
Thank you so much for the feedback! It is a pleasure working with you.
Best,
Anna
ProMerchant
LS
Lara S.
Alex Klimchenko did a great job on…
Alex Klimchenko did a great job on sales and helping to change my processor to your company. I bid 6 companies and he left me with the greatest feeling of comfort to trust him and your company. Your fees were competitive but not the lowest. I went with Pro Merchant bc of Alex. He was patient and did not try sales tactics on me. At the end of the day I left like I could trust him the most. I also like that my sales rep is also my rep on the account.
Response from ProMerchantJan 26, 2021
Thank you so much, Lara! We are so happy to work with you.
Best,
Anna
ProMerchant
MS
Mehrzad S.
Alex did an excellent job
Alex did an excellent job, he was very through to help us understand every step in our purchase. We are so pleased with him.
Response from ProMerchantJan 26, 2021
Dear Mehrzad,
Thank you so much for the feedback. It is our honor to work with great customers like you.
Best,
Tim
ProMerchant
RC
Robin C.
Highly recommend!
I spoke with three companies in September 2019 (Leaders Merchant Services, Flagship, and Promerchant) and ended up signing up with Leaders because they were highly ranked (#1 at the time but hopefully that changes) and offered the best pricing. My gut at the time told me to go with Promerchant because they seemed FAR more knowledgeable and they told me that the pricing I was being quoted seemed too good to be true, well they were right. Leaders charged me all sorts of hidden fees and higher rates and it was a nightmare to cancel... I’ve been with Promerchant now since December 2019 and the pricing is EXACTLY what they said it would be and the customer service you get from these guys is incredible. If I could give Promerchant 100 stars I would! Awesome group!
Response from ProMerchantMar 10, 2020
Hi Robin,
Thanks so much for the feedback! We are honored to be working with you and look forward to supporting your business growth going forward :)
Best,
Tim
ProMerchant
