ProMerchantReviews of promerchant.com

VERY POOR CUSTOMER SERVICE PROMISE AFTER PROMISE SPOKE TO TANNER VERY RUDE AND KEPT RAISING HIS VOICE WHEN ASKED FOR HIS SUPERVISER HE STATED THAT ONLY ONE ABOVE HIM WAS THE OWNER WILL BE GETTING A NEW COMPANY TO HELP WITH OUR CARD SERVICES

I signed up needing a service to run a credit card sporadically and from time to time. I used the service 2-3 times and then have not for several months. I noticed today that they have been charging me all these months even though I am not using the service. I thought I had set up the account so that this would not happen. Regardless, I have not received one statement, which would have alerted me to the fact that I am getting charged. When I told them I had not received a statement, they told me I had to have opted in to receive one. That is so deceptive - how convenient. Usually you opt out and you make sure your customers are aware of charges. How convenient too that someone called me repeatedly to sign me up but that not one person called to check why I was not using the service even though I was being charged. Not impressed at all and will not use again. Very unprofessional and deceptive.

I was glad to hear that I was not the only person being ignored by ProMerchant. I have to say I experienced the same Customer Service in the beginning. My rep from ProMerchant was very accommodating but now every time I call her, it goes straight to her voicemail. I’ve left messages for over two months for her to call and there’s no response. I’ve even tried someone else’s extension and they’re not calling back. Even BBB has tried to contact them to help assist with this problem and they can’t get through. I don’t know what’s going on with ProMerchant, but they have left me high and dry but they continue to charge me fees, if you are considering going through Merchant, I do not recommend!

Our company 4M IMPORT & EXPORT Inc. After much research we decided to select Promerchant as our ally for credit card payments and payment link with our WooCommerce portal, however the days go by and they do not help us obtain the API serials to connect our platform... we feel that we have been left aside in the middle of the initial step as a new client... our entire organization is shocked by the lack of help at key moments in our business. We don't know why they have forgotten us.

I got signed up with Promerchant but now I can't get anyone to answer my calls and charges has been taken out of my account. I have been trying for days to contact someone by phone and email. No answer!

I used Novus & Elavon for the last 25 years for my business. In February I divorced them and went with ProMerchant...what a waste of time...they have hidden fees...which showed up today. I will dispute the charge, close the account and am now using PaySafe... Time will tell but you Must check every month your actual charges...

I could give this company zero stars. Upon inquiring about services from Promerchant, Jeremy P. seemed incredibly knowledgeable and attentive to my questions. I decided to begin the application process that required a lengthy amount of information. Given my specific business and the products I sell, the application process was very long and drawn out. I didn’t mind gathering all the information that was needed, my issues are with how Jeremy’s approach to obtaining my business, changed. Every time he emailed me the “tone” was very kurt and uninterested. My last email from him, stated that the approval team was ready to move forward seeing that he was provided with a voided check and another piece of information from me. I got him the information that was needed. And that was the last I heard from him (5 weeks ago). I reached out to him to request he discard my application, his response was “we already withdrew your application.” I don’t appreciate the level of fakeness that was used in the beginning to obtain my business and my personal information. My gut tells me that once the application got a little bit more complicated than he’d rather deal with he withdrew his interest in moving forward. Not to mention the sheer lack of communication is totally unprofessional. If my application was withdrawn, I believe I was in the right to know when and why he chose to do that. In the beginning of our conversation, while he was trying to sell me on this company, he was very adamant about mentioning over and over again, about how attentive his company was, and how he had so many representatives standing by ready, and willing to serve me. Turns out that couldn’t be further from the truth.

Horrible company I wish I read the reviews prior to be convinced by the sales lady they they were a great company. They are now holding my funds telling me they’re auditing the account smh I sent all supporting documents to include closing statements. I should have just went with my local bank. Lesson learned