PromdressshopReviews of promdressshop.com

I got my dress on time & everything was perfect!!

Above and beyond customer service from supervisor! Rep was useless and insensitive needs training or needs to seek other employment ! Ask for supervisor she gets an A+! Thank you!

I'm upset with this company on behalf of loyal friends who went out of their way to ensure that my daughter had a dress to go to the prom after two monstrosity dresses that I ordered off line! I gave them three stars only because they attempted to fix my order but I would have to wait until another dress came in stock and then wait five more days for the dress to be delivered. For the amount of money that was spent on this dress, I expected top quality and a well put together dress,only to get a dress that was torn in the back of the top and the beading missing on the right pocket. To ensure that my daughter was able to go to the prom we decided to keep the dress and take it to an alteration that has cost us even more money. I feel that promdressshop should reimburse my friend for half of her money for a dress that was sent damaged and damage that wasn't caused by delivery. This dress or any other damaged dresses shouldn't be sold to any customer who is paying their hard earned money for a lack luster or crappy raggedy dress! Lakeica Hathaway deserves most of her money back! Thank you Lakecia and Tina for your kindness!!

Wonderful company to deal with. The dress was beautiful and was shipped and delivered on time!

The dress arrived earlier than expected and was in great shape when we opened the box. Your sizing system is very accurate...all we need to do is hem the dress.

Shipment takes forever, unless you want to pay extra. My dress didn't come in even after UPS said it was delivered. Waste of money.

Love, Love, Love the dress and excited to wear it to prom in a few weeks. Their customer service was excellent.

When I recieved my dress the underlayer of my dress (under the lace) most of it was gold , at the top, the neck strap and straps in the back were bright white, it didnt make since and looked weird. After emailing to support they admitted it was a mistake and they just sent pictures of other dresses for me to choose from