Project E BeautyReviews of projectebeauty.com

I’m very happy with the quality of my photon light therapy mask. It is easy to use and charge. So far results are good, using for almost two weeks. Delivery was fast and the item was well packaged.

Have updated this review as of 13/09/25. Firstly I’ll start with the customer service hands down the best customer service I have received form anywhere in a long time,they have exceeded all my expectations and made me feel like a valued customer and that I am impprtant to them, I originally ordered the wrong mask, they canceled the first order and refunded me the amount back, had abit of a problem with this bouncing back with my bank / with them but it all sorted itself in the end. Where they truly stood out here for me was when I received my LED light mask I realised it was too small and didn’t cover the entire surface of my face, I wanted it to cover my forehead as this was the main area I wanted to focus on, I told them I was abit disappointed as the mask didn’t meet my expectations as it wouldn’t target the main area I’m focusing on, they went above and beyond and resent me the original mask I had ordered / canceled and refundeed me for the order I had placed, no company had or would ever do this and I’m absolutely blown away with how they have handled this, because of this I’m highly considering ordering a top end / better mask and more products to support them, they didn’t have to do this at all, a simple exchange would have been more than enough but they went out of their way to ensure I got the right product, and resssured anything I order the support and service would be there, i just wanted to say a massive thank you to everyone that’s helped with this, you’ve made my day / week and I’ll always remember this and always hold you in high regard, would recommend them to everyone.

Not so easy to find the "consumables" but my gf and her friends are very satisfied

I always make sure to review great companies, not just bad ones. This is a great company. In a product area that can be rife with disinformation, this is a trustworthy company with a well made product. The 'control box' for my face mask, which I love, stopped working and they immediately sent a replacement and also wanted to examine the defective one to improve their processes. This is great service. The mask is soothing, pleasing and relaxing and a good way to start the day or wind down before bed. The red light is very relaxing.

Outstanding customer service and highly responsive in communications. I had an issue with the remote for my RLT face mask, and it was handled promptly and completely. I have a new remote on the way, and they supplied a shipping label to return the original. Extremely satisfied with the response and care.

Project E Beauty has by far the best customer service! Queries are answered straight away and the staff are so polite and helpful. I’ve purchased a few LED masks and they’re fantastic, I love my latest face and neck mask! Delivery is quick and the results are fantastic 😊

J’ai commandé le bodysculpt étant donné que sur leur site il était écrit qu’il y avait une garantie « 60 days love it or return it ». Je l’ai essayé pendant 5 semaines sur une seule cuisse pour voir si ça fonctionnait. Aucun résultat visible après tout ce temps. J’ai donc contacté la compagnie pour un retour et on rejette ma demande de retour en me disant de regarder les conditions de retour. Il est écrit noir sur blanc love it or return it Mai’s dans les petits caractères c’est écrit que l’appareil ne doit pas avoir été utilisé. Comment savoir si je l’aime et si ça fonctionne sans l’utiliser? C’est une arnaque juste pour nous mettre en confiance d’acheter et c’est ce que le compagnies qui vendent de la cochonnerie font parce qu’ils savent que les gens ne seront pas satisfaits et vont vouloir retourner l’appareil. Peu importe je vais contacter l’office de la protection du consommateur si ils ne me reviennent pas avec une réponse positive après mon dernier e-mail.

Quick shipping, great packaging, very appreciated the small gift, a moisturizing serum.