Project E BeautyReviews of projectebeauty.com

Perfect, the best one.

My LumaLux Dome arrived timely (under a week) and seems quality-made with a modern, minimalist, and professional design. I have been using it 2-3 weeks now and am already noticing an improvement in my skin (the purple color is my favorite so far: it combines both red and blue light, and that has been amazing for my seb derm flare)! I especially love that I can rest my hands on my shoulders while lighting my face, and I can see a difference in my hands, too! This is the most versatile of light therapy devices as it is able to treat various parts of the body -even multiple at one time. I am so happy that I got this instead of a mask! (Per customer service, it doesn't work great for the scalp though, so I did more research, and I also got the CurrentBody helmet. Happy with it so far, too) Customer service is fantastic: very responsive! Tip on the infrared: There is no indicator of when it is off or on. With every press, it flashes a few times then holds steady, however, you're in fact toggling it on and off. (1) To use it, first plug in device (der). (2) Press power. >This is standby mode: no color therapy is emitted. You can press the Mode button to cycle through all the colors of light therapy and once you pass white, you'll return to Standby again (3) Press IR. It's on! > Test it: Turn down surrounding room lights. Look at the dome's bulbs (not for long- I assume there is a good reason this device comes with goggles). There is a subtle red light on in the bulbs when IR is active. Take a picture of the bulbs with a selfie/front/screenside camera of a smartphone (other cameras likely have an infrared filter): the bulbs will glow pink through that camera. (4) Press IR a 2nd time at any point while the device is powered on, and it toggles off. When IR is on, it stays on even through mode and timer changes. When toggled on/off with color light therapy, you'll notice the mode color dims when IR is active; the visible light brightens without infrared on.

The packaging and branding are clean and crisp. Instructions easy to understand. Can easily feel the warmth and intensity of the mask

Very friendly customer service and a great product!

STAY AWAY FROM PROJECT E BEAUTY! I purchased directly from PEB website to ensure the 60 day money-back guarantee. LOTS of complaints about Project E Beauty (PEB), when PEB sold thru platforms like Wal-Mart, Amazon, etc. I read lots of complaints about PEB Lumalux LED Face & Neck Mask controller, which PEB claimed were fixed. One controller is used for face & neck masks. I called PEB cust serv w/ controller battery issues & followed all recommendations like draining the controller & then recharging it, use only ONE mask at a time** PEB website shows lady using BOTH masks at same time. Day 58, I called PEB cust serv for Return Merchant Authorization (RMA). PEB customer service said PEB would email me the RMA after verifying my purchase. Day 60, I emailed PEB for RMA # b/c PEB never emailed me the RMA. PEB emailed back that I was outside the 60 day guarantee! I tried to file a PayPal dispute. PayPal stated PP only allows customer 30 days from merchandise delivery to file a dispute. PP stated that it automatically favored merchant when outside of the 30 days so dispute was NEVER opened. I opened a dispute with AMEX; I sent my receipt, delivery date, PEB's written 60 day money-back guarantee, and documented issues from users online with the controller. AFTER AMEX contacted PEB, then PEB emailed me a RMA. PEB stated that I MUST ALSO PAY for return shipping AND insurance in order to get a refund! Shocking given I could never use the masks properly because of a defective controller. Still paying $25 to get back $570 was worth it to me. I wiped the masks and controller with a microfiber barely damp w/ rubbing alcohol to ensure masks and connectors were completely clean, looked brand-new, and unused. I packed everything the way it came, included everything that I had received in the box. Return got to PEB 5 days after I mailed it. After PEB got my masks and controller back, I emailed delivery confirmation and asked for my refund. PEB gave excuses as to why they couldn't give me back my money. First it was because of the AMEX dispute BUT a merchant can always give a refund back during a dispute! PEB said if I closed the dispute then I would get a quicker refund. I closed the AMEX dispute and sent PEB PROOF FROM AMEX that the dispute was closed; all done within 15 days of PEB getting back the masks. Over 7 weeks & I still didn't have a refund. PEB said no refund because of the open PayPal dispute, which had NEVER been opened. I believe that PEB was dragging this out to burn the days so I couldn't get a refund thru an AMEX dispute. I had asked AMEX to close the dispute with the right to re-open it. I asked b/c during my call w/ PEB, they said PEB must verify themselves that dispute is closed and it would take at least 2 weeks for PEB to verify that the AMEX dispute is closed. AMEX said that was not true because AMEX was ALSO sending PEB an email to PEB with my RMA as I requested; email stated the dispute was closed by me to facilitate a quicker refund. After 2 months, I contacted AMEX to re-open the dispute. Fortunately I had primarily communicated with PEB by email after PEB lied that I hadn't called them. I sent 15+ emails to AMEX that came directly from PEB customer service. AFTER THREE MONTHS & NO REFUND, I got PayPal to send an email. PP's email stated there was no dispute opened because I failed to make my claim within 30 days of merchandise delivery. I sent PP's email to AMEX who said that PEB had lost the dispute based on the PayPal email. I sent the PP email to PEB and told PEB that AMEX was ruling in my favor because of PEB's lies and attempts to burn the days to try to stop me from getting a refund thru AMEX dispute. 2 days after I forwarded PEB the PayPal email, then PEB emails me a complete lie- "We've reviewed your case again and have now successfully initiated the refund. It appears the refund has gone through this time. From what we can see, PayPal required the dispute to be fully closed before allowing the refund to be processed on our end, which may have caused the delay." WTH?! PayPal emailed me that a dispute could NOT be opened after 30 days had passed! PEB customer service STILL CLAIMS that a PP dispute was opened! -- A blatant lie by PEB. PEB emailed- "We're truly sorry that this situation has caused so much frustration. This is not the kind of experience we aim to provide, and we understand how upsetting this has been for you. Please know that we always strive to provide fair and timely resolutions." If PEB is so sorry then why didn't PEB EVER OFFER to reimburse me $25 for return shipping of a defective product? OVER THREE MONTHS for a refund that I got b/c of AMEX & my email documents proving PEB lied about PP dispute. 5.5 months of grief for a crappy product & fighting for my refund. BUY ODELYNE ADARA MASKS that work w/ good customer service for hundreds less.

I ordered the high frequency wand and love it. As one arrived broken, project E beauty replaced it immediately. Since the glass applicators are very delicate, they can break fast, but the team is very helpful and replaced them free of charge. Great handling of this matter and accommodating team.

Such a quick delivery and great info available online

The mask is really worth it, I can definiteley see a result! I had a problem with the control box after a while but the customer service is great, they respnded very quickly and kind and I got a replacement.