Project E BeautyReviews of projectebeauty.com

I purchased the LumaLux Dome expecting a high-quality red light therapy device. As someone who prioritizes actual power output and clinical-grade results for my skincare, I was immediately frustrated by the lack of transparency. Project E Beauty intentionally leaves the irradiance data and true wattage off their website. I actually had to email them to ask for the technical specifications, and when they finally replied, I found out the power output is incredibly low and completely insufficient for my needs. Because of this, I had to buy a more powerful panel elsewhere and initiate a return for this order before even opening the box. Unfortunately, their return and refund process is incredibly tedious, mostly because their customer service is painfully slow to reply. They approved my return and sent me an Easyship label to print, but provided absolutely zero instructions on the actual logistics for a customer in Singapore. There was no drop-off location provided, no pickup scheduling link, and no courier contact info—just a label. I've had to chase them down again just to figure out how to hand the box over. To make matters worse, they deduct a $57 return shipping fee from your refund, all while leaving you to figure out the shipping logistics yourself. If you care about actual device specifications and responsive customer service, look elsewhere. The lack of upfront data and the sluggish return process make it not worth the headache.

I have made several purchases from Project E Beauty over the years now. I have now upgraded to their newest silicone LED mask and I highly recommend their products. Excellent customer service too which makes me a loyal customer.

I purchased the Alora panel by Project E Beauty. I had a man and his wife use the panel on their injuries and it worked so well that they bought one a few days later. My other friend used it on her lower back, which had been hurting for weeks. The next day her pain was completely gone.

Project E beauty has been an amazing experience for me. I’ve been using it consistently and have already noticed visible improvements in my skin—fine wrinkles have reduced, and my skin looks more radiant and refreshed. What truly stood out is their customer service. It’s exceptional—very responsive, attentive, and efficient. Any issues I had were addressed quickly and professionally, which made the whole experience even better. Overall, I’m very satisfied and would definitely recommend Project E to others looking for effective results and reliable support.

This is my 1st purchase (Blue Light Therapy Hand Device) with Project E Beauty. I have done alot of reserach into this product and Project E Beauty was a clear stand out from competition. Their visual presence via website, quality of beauty products, detailed information available, psotive reviews and a pleasant shopping experience cemented the deal. The logistics / delivery experience was also positive. Abit early to tell if the Blue Light Therapy Device works but on 1st use the product feels High Quality and well made and works. Time will tell how effective it is. Keep up the Great work guys. I look forward to providing furtehr feedback on this device and also on future purchases.

I purchased the LumaLux LED Light Therapy Mask as it’s advertised for redness, inflammation, and sensitive skin. Unfortunately, in my case, it made my skin significantly worse, causing increased redness and bumps. My skin improved once I stopped using it. After raising this with the company (and not receiving an initial response), I went through multiple rounds of back and forth. They eventually offered store credit, however refused a refund despite Australian Consumer Law, which requires products to be of acceptable quality and fit for purpose beyond arbitrary return windows. Customer service responses were polite but appeared templated or AI-generated, with little genuine understanding of the situation. I’d recommend caution, particularly if you have sensitive or reactive skin, and to carefully review their policies before purchasing.

I had a faulty gadget and contacted them. They were very prompt to get in touch. They were very thorough in their investigation and eventually replaced me with a new one. Very satisfied with their service. As for the led face mask and the reva gadget which I bought, they are very user friendly. I was also able to obtain advice on the usage of the two gadgets concurrently. After few months of usage, alternating between the two gadgets, I can see subtle improvements on my skin, but already receiving compliments about how great my skin looks. I will still use the gadgets consistently and hopefully will see further improvements in the future.

Highly recommended! I ordered directly from their website; I ordered a red-light therapy mask and a high frequency wand, along with some serums and ice roller. The products are soo good, they last a long time, easy to use and with clear instructions. Their customer service is also exceptional, very quick to respond to queries and not at all hesitant to resolve issues, very fast service too! I would say it's an investment.