ProHealth LongevityReviews of prohealth.com

Response from ProHealth LongevityMay 14, 2026

Dear Matt, You are entirely right, and we offer our sincerest apologies. To wait a month for an order while having four separate follow-up messages go completely unanswered is absolutely unacceptable. That is not the standard of service we promise, and we completely understand your anger and frustration. We want to fix this for you immediately. Because we have failed to communicate with you properly, we want to offer you two options right now: 1. Immediate Full Refund: We can cancel the order and return your money to your bank account today, allowing you to source the product locally as you planned. 2. Expedite + Refund: If the package has already left our facility, we will immediately refund your order total in full as an apology for the delay, and you may keep the product for free once it arrives. Please call me Gail during our business hours Monday through Friday 8:00 am to 5:00 pm (PT) in the US (800)366-6056 or internationally at 001.805.564.3064 with your Order Number or the email address associated with your purchase so I can pull your file and process your preference instantly. Your feedback has been shared directly with our upper management team to address the breakdown in our email communication system. Thank you for holding us accountable, and we are truly sorry for the headache we caused you. Sincerely, Gail ProHealth Customer Service

Response from ProHealth LongevityMay 11, 2026

Dear Valued Customer, Thank you so much for the kind words! We take great pride in our wide variety of products but hearing that our customer service exceeded your expectations truly makes our day. We agree nothing beats talking to a 'real person' when you need help! We appreciate your support and look forward to serving you again. All the best at health. Warmly, ProHealth Customer Service Team

Response from ProHealth LongevityMay 7, 2026

Dear Valued Customer, Thank you for reaching out, and please accept our most sincere apologies. This is absolutely not the level of service we strive for at ProHealth, and we are deeply concerned to hear that your fiancé’s first experience with us has been so frustrating. We clearly fell short in our communication and fulfillment here, and we want to make it right immediately. We would like to resolve this for you today. Please contact us directly at (800) 366-6056 or email us at [email protected] with 'URGENT: Missing Product' in the subject line. We will prioritize her order, ensure the missing items are shipped out via Expedited Shipping at our expense, or issue a full refund—whichever you both prefer. We value our customer base above all else and truly hope for the chance to restore your trust and thank you or allowing us to make this right. Thank you for your patience and understanding. Sincerely, ProHealth Customer Service

Response from ProHealth LongevityMay 6, 2026

Dear Valued Customer, Thank you for sharing your feedback, and please accept our sincerest apologies for the frustration this has caused. We completely understand how maddening it is to send a cancellation request only to see the package ship before a human could intervene. While our Customer Service team is away on weekends, our warehouse often works on Sundays to ensure fast delivery for our customers. Unfortunately, in this case, our automated shipping system moved faster than our team could process your email on Monday morning. We want to make this right for you immediately. Please reach out to us at (800) 366-6056 or reply to your support ticket, and we will provide you with a pre-paid return label so you can send the accidental order back at no cost to you. As soon as the tracking shows it is on its way back, we will issue your full refund. We value your trust and are working on better ways to sync our weekend shipping with our cancellation requests to prevent this from happening again. Thank you for giving us a chance to make this right and hopefully earn back you as a customer and your trust in ProHealth. Sincerely, ProHealth Customer Service

Response from ProHealth LongevityApr 27, 2026

Hello Valued Customer, Thank you for reaching out and sharing your concerns. We would like to provide some very important information to put your mind at ease regarding our company and the products you rely on for your health. 1. Ownership and History: ProHealth Longevity has not been bought out by Nestle or any other conglomerate. We remain a privately owned, independent company. Our founder and CEO, Rich Carson, started this company in 1988 and has been at the helm for over 35 years. Rich started ProHealth here is the link to "Our Story" https://www.prohealth.com/pages/our-story 2. Ingredients and Sweeteners: We understand your concerns regarding sugar alcohols. Please be assured that we have not changed our 'clean' formulas to include inflammatory sugars. While a tiny amount of xylitol or erythritol is used in some lozenge forms for stability, we offer Pure Powder versions of almost all our major supplements (like NMN) that contain zero sweeteners or additives specifically for customers who prefer total purity. 3. Quality and Testing: Our quality standards have not plummeted; in fact, they are more rigorous than ever. Every batch we produce undergoes Triple Purity Testing by independent U.S. labs to ensure they are free of contaminants and meet our strict potency requirements. We publish these results transparently for our customers. 4. Shipping and Communication: We sincerely apologize if you have experienced delays or difficulty reaching us. We are currently working hard to improve our logistics and response times. As an independent company, we value every customer and are committed to restoring the high level of service you expect from us. We are honored that your doctor recommended us, and we want to assure you that the same ProHealth they trusted—founded by Rich Carson in 1988—is the one serving you today. If you have specific products you are worried about, please let us know. We would be happy to send you the Certificate of Analysis (COA) for those items so you can see the purity results for yourself. Feel free to email our customer service at customerloyalty.com or you can call us during our business hours Monday through Friday 8:00 am to 5:00 pm (PT) in the US (800)366-6056 or internationally 001.805.564.3064. We are looking forward to serving you soon. To your health, The ProHealth Longevity Team

Response from ProHealth LongevityApr 23, 2026

Hello Nôva, Thank you so much for the kind words and the 5-star rating! We are thrilled that you had such a positive experience. However, it sounds like this review might be intended for a different business, such as Pro Health Institute or a local clinic. We are ProHealth, and we specialize in high-quality vitamins and longevity supplements rather than in-person clinical services. We appreciate the high recommendation nonetheless! If you are ever looking for science-backed longevity supplements like NMN or Resveratrol, we would love to help you on your health journey. All the best at health. Warmly, ProHealth Customer Service

Response from ProHealth LongevityApr 14, 2026

Thank you so much for the 5-star review! We are so glad to have been part of your longevity journey over the past year. It’s wonderful to hear that our supplements are working effectively for you, but we’re even more pleased to know that our team was able to resolve your recent issue so quickly. We believe that 'top-notch' products should always come with 'top-notch' support! Thank you for the high recommendation we look forward to supporting your health for many more years to come. All the best at health! Warmly, ProHealth Customer Service

Response from ProHealth LongevityApr 7, 2026

Hello Michael, Thank you so much for sharing your experience! It’s wonderful to hear that your knee procedure has been a success and that BPC-157 is supporting your recovery. We know that navigating new therapies like peptides can feel overwhelming at first, so we're glad to hear your doctor’s recommendation is helping you get back on your feet. Wishing you a continued and smooth healing process as you learn more about your health journey! All the best at health. Warmly, ProHealth Customer Service