ProHealth LongevityReviews of prohealth.com

Response from ProHealth LongevityAug 7, 2026

Dear Valued Customer, We sincerely apologize for the inconvenience and frustration this has caused. This isn't the level of care we expect our patients to experience, and we understand how stressful this delay has been. We want you to know we've been actively working on this — we've reached out to a new doctor on your case through our provider portal, along with the photos requested, to get this resolved as quickly as possible. We're following up closely to make sure you hear back without further delay. We'd also like to make this right directly if you haven't already, please reach out to us at (800)366-5924 during our business hours Monday through Friday 8:00 am to 5:00 pm (PT) so we can keep you updated personally and ensure this gets the attention it deserves. Thank you for your patience, and again, we're sorry for the experience so far. Kindest regards, ProHealth Patient to Support

Response from ProHealth LongevityAug 4, 2026

Hi George, We're very sorry to hear about your experience, and we understand your frustration — this isn't the level of service we want anyone to have with us. We'd like the chance to make this right we reached out to our international shipping partner Asendia USA who processes our international shipments to see if they can stop your package and have it returned back to us. We submitted the refund request to your account for the full amount of order L549849 $248.30 USD. Depending on our customer's banks it can take 5 to 14 business days for it to reflect in their account. If it is too late for Asendia to stop it on their end you can just not claim the package and we have submitted the refund request to your account now for you. We take feedback like this seriously and will be reviewing this internally with our team. For future if you have any urgent requests, you can contact our customer service during business hours Monday through Friday 8:00 am to 5:00 pm (PT) by calling our international number 001.805.564.3064. Thank you for your patience and understanding. Sincerely, ProHealth Longevity Team

Response from ProHealth LongevityJun 17, 2026

Dear Seung Jin Lee, Thank you for sharing your feedback. Please accept our sincerest apologies for this frustrating experience. This is absolutely not the standard of customer care we pride ourselves on. We completely understand how unsettling it is to have an order delayed for 3.5 weeks with no communication. Upon investigating, our IT team discovered a technical issue with our inbound email network that unfortunately caused incoming customer messages to drop before reaching our support platform. This is why we were unable to see or respond to your initial inquiries. We are deeply sorry for the communication gap and the stress this caused. We have sent you an email update regarding your shipment via Asendia USA. Your order experienced a processing delay at their facility, but it is now successfully in transit to you. To help make amends, we have issued a $20.00 USD refund for your shipping costs. Depending on your bank's policies, this credit should appear on your statement within 5 to 14 business days. We want to ensure everything else is handled perfectly for you moving forward. If you have any further questions, please contact Gail, our Customer Service Manager, directly at [email protected] or internationally at 001.805.564.3064. We want to make sure you receive a 30% off discount you can use the discount code FEELGOOD30 to honor the discount as a one-time courtesy toward your next order. Thank you for your patience and for holding us to a higher standard. Warm regards, The ProHealth Longevity Team

Response from ProHealth LongevityJun 16, 2026

Hello, Thank you for bringing this to our attention. We sincerely apologize for the frustration caused by this lack of communication. We take our response times very seriously. We immediately searched our system using the email address you provided, but unfortunately, our platform shows no record of any incoming messages from it. Our IT team just informed us that we have been experiencing technical difficulties with our inbound emails, which explains why your messages did not reach us. We are truly sorry for this inconvenience. We want to resolve this for you right away and we just sent you an email to reach out and assist you. Please feel free to reply directly to the email we sent from [email protected]. Alternatively, you can call us Monday through Friday, 8:00 AM to 5:00 PM (PT) toll-free in the US at (800) 366-6056, or internationally at 001.805.564.3064. Best regards, The ProHealth Longevity Team

Response from ProHealth LongevityJun 3, 2026

Dear Valued Customer, Thank you for your direct feedback. We are deeply sorry to hear that your experience with our company left you feeling misled and that the GLP-1 medication did not meet your expectations. Trust and transparency are vital in healthcare, and it is clear we failed to deliver that to you. We want to correct this immediately. Please contact our Pharmacy Customer Service team at (800) 366-5924 during our business hours, Monday through Friday, 8:30 AM to 5:00 PM (PT). Our team is ready to assist you with canceling your refills and issuing a refund for the difference between your actual charge and your quoted amount. Please accept our sincerest apologies for this breakdown in communication. We completely understand your decision and wish you the absolute best on your health journey. Kind regards, ProHealth Patient to Support

Response from ProHealth LongevityMay 14, 2026

Dear Matt, You are entirely right, and we offer our sincerest apologies. To wait a month for an order while having four separate follow-up messages go completely unanswered is absolutely unacceptable. That is not the standard of service we promise, and we completely understand your anger and frustration. We want to fix this for you immediately. Because we have failed to communicate with you properly, we want to offer you two options right now: 1. Immediate Full Refund: We can cancel the order and return your money to your bank account today, allowing you to source the product locally as you planned. 2. Expedite + Refund: If the package has already left our facility, we will immediately refund your order total in full as an apology for the delay, and you may keep the product for free once it arrives. Please call me Gail during our business hours Monday through Friday 8:00 am to 5:00 pm (PT) in the US (800)366-6056 or internationally at 001.805.564.3064 with your Order Number or the email address associated with your purchase so I can pull your file and process your preference instantly. Your feedback has been shared directly with our upper management team to address the breakdown in our email communication system. Thank you for holding us accountable, and we are truly sorry for the headache we caused you. Sincerely, Gail ProHealth Customer Service

Response from ProHealth LongevityMay 7, 2026

Dear Valued Customer, Thank you for reaching out, and please accept our most sincere apologies. This is absolutely not the level of service we strive for at ProHealth, and we are deeply concerned to hear that your fiancé’s first experience with us has been so frustrating. We clearly fell short in our communication and fulfillment here, and we want to make it right immediately. We would like to resolve this for you today. Please contact us directly at (800) 366-6056 or email us at [email protected] with 'URGENT: Missing Product' in the subject line. We will prioritize her order, ensure the missing items are shipped out via Expedited Shipping at our expense, or issue a full refund—whichever you both prefer. We value our customer base above all else and truly hope for the chance to restore your trust and thank you or allowing us to make this right. Thank you for your patience and understanding. Sincerely, ProHealth Customer Service

Response from ProHealth LongevityMay 6, 2026

Dear Valued Customer, Thank you for sharing your feedback, and please accept our sincerest apologies for the frustration this has caused. We completely understand how maddening it is to send a cancellation request only to see the package ship before a human could intervene. While our Customer Service team is away on weekends, our warehouse often works on Sundays to ensure fast delivery for our customers. Unfortunately, in this case, our automated shipping system moved faster than our team could process your email on Monday morning. We want to make this right for you immediately. Please reach out to us at (800) 366-6056 or reply to your support ticket, and we will provide you with a pre-paid return label so you can send the accidental order back at no cost to you. As soon as the tracking shows it is on its way back, we will issue your full refund. We value your trust and are working on better ways to sync our weekend shipping with our cancellation requests to prevent this from happening again. Thank you for giving us a chance to make this right and hopefully earn back you as a customer and your trust in ProHealth. Sincerely, ProHealth Customer Service