Martha
This review is not about their…
This review is not about their supplements but it’s about their business practice. I set up an account with Prohealth less than a year ago. I was on a subscription plan which I cancelled any further supplements. My account stated “no further orders…you have cancelled your subscription”. I get a text a few days ago from ProHealth stating that my order has been shipped..and I see my credit card was charged. Again I received NO email about upcoming shipment. There was NO message on my account page stating I was charged or that a new shipment was coming. I called company and they said you must have a couple of accounts…which is completely untrue. This is very poor business practice for ProHealth. UPDATE 3/4/2026 This company did contact me concerned about my experience. I resolved issue my issue by returning unopened product to them and by contacting my credit card company. I would say that moving forward to avoid future issues such as mine that this company send out an email whenever a shipment is coming and not just a text,
Response from ProHealth LongevityFeb 26, 2026
Dear Valued Customer, Martha, We sincerely apologize that you experienced this thank you for bringing this to our attention. We understand how frustrating it is to cancel a subscription and still be charged or shipped without advance notice. We take reports like this seriously and want to investigate immediately. Please contact me ProHealth customer service manager Gail, during our business hours Monday through Friday 8:00 am to 5:00 pm (PT) in the US (800) 366-6056 or internationally 001.805.684-6199 so we can confirm the cancellation status and arrange a refund for any unapproved charges. We value your trust and will strive to resolve this promptly. Sincerely, Gail ProHealth Customer Service Manager