Printrunner.comReviews of printrunner.com

A time sensitive mailing campaign was supposed to be printed and mailed by company-When the file uploaded into their preview generator it showed as correct but then 2 days AFTER the mailing was supposed to occur the order changed to file upload problem. I luckily was watching for product completion because I never recieved notification from the company of any issues prior to me contacting them. After speaking with a rep, I resent the files and never heard back from them. A week & a half after initial expected mail date and multiple communications with different departments and they still have yet to move the order into their que stating they have a problem with the file upload on their end. Refund requested and I will not nor advise dong business with this company.

Received posters and postcards that are so dark you cannot see the image. Print runner took no responsibility for darkening the image, offered no refund, and told me they wouldn’t lighten the image to reprint. Don’t use. Use a local printer for Christ’s sake.

Absolutely horrible service and shoddy and inept production. My logo is pink on a white ground with a silver grey border. Very straightforward. The 1st run was printed completely off registration and totally incorrect colors. How it ever left the factory looking as bad as it did is unbelievable. The second run was slightly better registration, still not perfect, and the colors were still incorrect in spite of having been given examples of the correct colors to follow. I asked them to print a pantone silver or grey border but instead they upcharged me for silver foil and then sent me a hideous garish allover metallic sticker that looked nothing like the examples they were given. Pink logo on metallic silver with a brown border. Here is the actual instructions where it says "full color white ink" and to "follow the file settings". They did not. There was no white ink at all. I spent over an hour waiting for someone in customer service to pick up the phone and finally gave up. Next step is to contact the credit card and deny the charge THE ACTUAL ORDER: Re Roll Stickers(Item # 12021046) Shape: Rectangle (Rounded Corners) Size: 1" x 1.25" Material: Silver Metallic BOPP Lamination: Gloss Indoor Laminate Color: Full Color White Ink: Follow file settings Unwind Direction: Not Important Printed Side: Front Only Quantity: 2,000 Ready to Ship In: 6 Business Days Project Name: Untitled Roll Stickers Reprint: From Job 7766333 / Item 11953964 1 Day Transit Scott 171 E STATE ST ITHACA, NY 14850 US Qty:2000 Tax: $6.81 Shipping & Handling: $85.07 2000$290.40

Excellent business cards and candle labels. I even got a call from them because they noticed when i uploaded my logo it wasnt all the way to the bleed line and they fixed it and then showed me. Thank you for noticing my mistake and fixing it... Fast Delivery and friendly professional service. I will continue to order my printed products with them. And the price for what i ordered was far below anyone else. With the free shipping.

Horrible experience Terrible customer service Bad quality control If you want to pay more for less quality then PrintRunner is for you

PLEASE RUN AWAY Run as far away possible from this site. Horrible service. Turn around time is 2-3x longer than other sites. Price is higher than other sites. Just do your research and do not make the same mistake as me. You have been warned.

Two weeks past already but order still never shipped. Talked to the manager but despite promise after promise but still the order was never shipped and eventually I had to cancel. Waste of time and effort.

The stickers were exactly what I asked for and they came out great, I got them quick and I appreciate all the help I got along the way, thanks!The stickers were exactly what I asked for and they came out great, I got them quick and I appreciate all the help I got along the way, thanks!