Printrunner.comReviews of printrunner.com

Not top quality stickers but they came out well and were cheap. Would recommend

Fast service but horrible customer service when problem comes up. 5000 blury stickers will end up in trash.

Customer service good before the sale but not so much after the sale. Two orders printed on the wrong paper with defects and both orders shorted. Paid for 150 cards each order but only received 108 and 106. Hopeful this will be resolved but so far customer service has been unresponsive. At this point I would not recommend this company.

Not a person to write reviews as I understand companies have an array of challenges to face. Being a company that relies on another company (such as print runner) makes it worth posting an honest review so similar businesses can be aware. Customer service is worthy of a 0 rating but it isn't possible to select that here. If something goes wrong with your order (twice in a row for my company) YOU will need to invest serious time to get THEIR mistakes corrected. Although after many phone calls and "live chats" I was able to get store credit (after 3 months) for an incorrect order and promised 2 day shipping on a current order thst was already over a week behind. After not recieving the order from 2 day shipping, more hours were invested into their custom service to eventually find out the order had not ever shipped as promised. As I write this review, I was just promised over night delivery. Strictly speaking from a business owners point of view...or someone aspiring to use this company for an aspect of business...DO NOT. You will waste lots time and money. Their is plenty more aggrevating details to this experience but it isn't worth the time to write out. UPDATE: Order arrived after making another follow up call to find out order was not scheduled to ship as promised. Recieved a credit back for the initial mistaken order. Used that credit to place another series of orders (mindful that if it's screwed up...at least it didn't cost extra $). Order was processed on that credit and arrived earlier than expected!...but wait...there's more. But of course, one of the orders was printed in a completely different color than what was finalized on their website. (Orders are all header cards for products with same colors just different product names). To no surprise one order was changed from teal to an awful light green color. With the timeline to ship these prodcuts... I have no choice but to use this mistaken product while they try again. Three..four...ten strikes and your out printrunner. New rating: -0

It was very easy to order, proof and received exactly what I ordered. The process was simple and the quality is incredible. Definitely recommend PrintRunner and I will be a repeat customer!

I’ve always gotten quick service and good products with PrintRunner.

I ordered 2,000 stickers with a matte finish. They came with a super shiny finish. They were for an event, and I told them over and over that they need to replace them before this event. They said that they needed 30 stickers to evaluate if I was telling the truth. Code for: we will evaluate and tell you that you are stuck with a crappy product. They only promised a fraction of the cost for a refund. They also promised to send a sample of other types of paper to see if those would work better than what we had. No samples ever arrived. They just get you caught up on phone calls and emails until you just get so tired of dealing with them.

I've had an issue with my print runner issue BUT, I will say that the way the issue was handled by the customer service rep, Matthew Copland - make me feel 100% comfortable with continuing my order with this company. He is a smart, capable, solution oriented representative for PrintRunner, and although I hope I never have an issue in the future - I know I'm in good hands if anything does come up.