Alex L.
I have been using Print Runner for more…
I have been using Print Runner for more than seven years. For the last three years, I have been reordering the same items repeatedly. In 2023, I spent over $20,000 with Print Runner. Recently, while doing the same process of just clicking a button and reordering the exact same things, they were shipped to another address. I'm not sure how it happened, but it did. One would think that a company who has had a loyal customer for so many years would take responsibility and say something like, "We're sorry this happened, let's take care of that for you." However, instead of being helpful, Shellary May Arcega from Print Runner is unwilling to help me or take any responsibility at all. This is what I call bad business. Any smart business person would say that this customer has tremendous long-term value to our company, and regardless of how we arrived here, we should take care of them.


