primotronixReviews of primotronix.com

I didn't do my homework on them before purchasing, hopefully you do! They require phone numbers so that they can "verify shipping information" but they really are just calling to try to sell you more stuff. I said no to all that then they quickly said my total came to something well over what I had purchased the item for. When I objected they seemed shocked that I did not see a fine print disclaimer that popped up when you mouse over an unrelated image on the product page. they claimed that it was for insurance (~$25 for a $280 dollar item). When I told them to cancel the order then they said just this one time they would waive the fee. I just received the item and it is not what they advertised. they said "all items are brand new factory sealed, complete with all original accessories" None of that ended up being true. The item was poorly packed in a plain white box, and not protected inside at all. It was also missing several of the accessories that come with the item and which they specifically included on the product page. After sitting on hold for 30 mins to talk to their customer service they simply hung up on me. So to recap: - Dishonest and deceptive business practices. - Item not as advertised, missing parts - Awful customer service UPDATE: After posting this review I received a call from their customer service to respond to my dissatisfaction with their company. They have offered to send the missing items and I was told that though the camera was in generic packaging it was a "wholesale" version directly from an authorized seller of the company. They have offered a free gift to make up for my negative experience. I have updated my rating from 1 star to 2 stars based on their efforts to make the situation right.

Ordered a Nikon D600 body 0nly and paid for overnight delivery. I received an email the next day that I needed to contact them because they tried to reach me by phone but had the wrong number (NOT POSSIBLE). I called the number and was transferred 3 times and placed on hold for 10 minutes. When the rep got back on the phone he proceeded to tell me that the camera I ordered was a wholesale version of the D600 which he didn't have in stock, but he had two retail versions he could ship right away - the difference in cost was about $500 higher but he would give me a $100 discount because of the mistake. The only difference between the wholesale and retail version were a 1 year warranty, a four hour instead of a two hour battery and a quick charger. Certainly not worth the additional $400. Not only is this bait and switch (ILLEGAL), but false advertising (ALSO ILLEGAL). I've sent the information on to my State Attorney General.

Last monday i ordered a Nikon camera. I was contacted by representative and my order was confirmed. Also he explained to me that camera that i purchased only comes with basic camera and if i want to take long-distance scenes i need zoom lens. He gave me couple options - either Nikon and cheap generic. I went with original one and he offered me a deal with the price even lower than they had on the website. I got a whole package all togather today and cant be more happy. Great service and prices Primo!

7Jun - After several promises to issue a credit for the camera that was never sent, I finally had to resort to disputing the charge with my credit card company. In an email from Primotronix I did receive an apology for their compromised service and an indication they would post the credit just as soon as I changed my review in TrustPilot. I can only publish my experience - which has not changed with multiple broken promises on issuing a credit. My experience with Primotronix is that it spews promises but has no ethical link to keeping any of its promises. Based on the reviews on this site people seem to like or dislike the service they provide. Count me in the latter group. It appears that if the product ordered is in stock, then they perform well. When the item is not in stock (this is a presumption), then the same promises echoed elsewhere in the reviews: email promises to ship in "24-72 business hours" (which itself is strangely worded): it will be shipped tomorrow and a tracking number will be available tomorrow/then late tonight/then tomorrow morning; lengthy delays on hold; etc. There seems to be an ethical lapse in how Primotronix communicates with customers. In my experience the ethos of a business resonates from top management and/or owners. Either there is disconnect between the employees and top management or perfect alignment. In either case, some frontline employees demonstrate unethical behaviour. Other than in this sentence, "Trust" and "Primotronix" are two words that are unlikely to be used in the same sentence. I have empathy for the ethical employees of Primotronix whose reputation is besmirched by their unethical co-workers or management/owners. Ordering from Primotronix is certain to be a once-in-a-lifetime experience never to be repeated again. Search out reputable and ethical companies. This site - Trustpilot will help.

this is my second purchase from them. 5 monts ago i purchased video camera and now we needed Canon professional camera as a present for a wedding. I opened website and immediately found what i was looking for and just to make sure - i made some price comparison. I was right - primotronix had the best price as usually. Placed the order. They called in to confirm the order in few hours. I'm happy

Roger is awesome! Thank you so much for helping to resolve my concerns regarding a shipping miscommunication. Very prompt and courteous customer service! Thank you again!

I placed my order on Monday and next day ( on tuesday noon) understood that i ordered a wrong camera, not the one i was recommended. I called their number and nice guy explained to me the difference between camera that i ordered and the one my uncle told me to buy. That camera had a better zoom and 75-300 IS lens bundled. So I made my mind and decided to keep the one I originally ordered. I would return again.

i recently purchased a Canon camera and was looking for a zoom lens for it. After comparing the prices i found this store. They had great price and some cool promotions going on. I placed the order and got tracking number same day. Today i got the lens, its well packaged and brand new. im happy, thanks you primotronix