primotronixReviews of primotronix.com

Update - Vendor has agreed to allow me to send the camera back for full refund. They are agreeing to pay for return shipping costs, which is good. This is satisfactory resolution of the below issue. I purchase a Nikon J1 camera from Primotronix. Granted, the price was good and shipping was fast. However, big problem is that they advertised the camera to be brand new. I even called to confirm the camera is new and not refurbished and the sales rep confirmed. When camera arrived, it was in an almost unmarked white box (not your typical decorated, resale box). I called customer service and they again said that this is a new product. I called Nikon, gave them my serial number and was told the camera was a refurbished unit with a reduced warranty. The many negative reviews of this company clearly indicate that they do not operate honestly. It seems it's either slow shipping, bait and switch, unnecessary upsells, or false advertising. What makes the matter worse is that they called me before the product shipped and asked me to write a positive review of them in exchange for a free card reader. I didn't realize what they were trying to do at the time. They in essence wanted to pad their vendor rating before the product arrived and the customer has a chance to be disappointed. Therefore, I believe a lot of the positive reviews that are online are not voluntary reviews. Be very careful when dealing with this organization. Too many people have been left disappointed. Spend a little more and go with a reputable reseller.

IF YOU HAVE A PROBLEM WITH THIS COMPANY CALL THE SALES PERSON YOU DEALT WITH AND DEAL DIRECT. DO NOT FILE COMPLAINT UNTIL YOU TALK TO YOUR SPECIFIC SALES PERSON. THEY SEEM TO RESOLVE QUICKLY WITH TELEPHONE CALL. Second update. Seller did deliver the battery and a free card reader and a free 32 GB chip to make me happy. The battery is not a 9 hour battery but probably the best the industry has to offer. It lasted one hour on video setting which is double the factory battery. The 32 GB chip performs flawlessly. It is not error free. THe card reader is pretty nifty. So for my extra $100 bucks I did not get the battery promised but did get a double strength battery, a regular battery, a four GB chip and a 32 GB chip, a card reader, a lens filter and stupid table top tripod. It was not a good deal. But it was the deal. My problem is that seller never did invoice any of the items. It was listed as a package deal. I would guess I received some 60$ of goods for $100 but had several months of hassle after filing a discover card complaint. In hind sight, I would just call the specific salesman I dealt with and continue to hassle him. That is how you resolve with this seller, go to the guy who sold you the stuff and they seem to resolve the problem immediately. FIRST UPDATE, Seller, just 2 days after posting this review called and promised my long lost battery and a free 32 GB memory card plus reader. If they come through I must change my rating. This is after a 3 month complaint through Discover Card that did nothing. Seller blamed the problem on customer service who don't understand the situation. I am moving to 2 starts and upon receipt of battery will move up again depending on quality of battery. ORIGINAL REVIEW, I bought a camera. Got a call on Sunday convincing me to buy a 9 hour battery for $100. No battery came with order. Seller did not invoice battery but instead listed as package deal. I complained and company then sent cheap off brand battery , not Nikon as promised. The battery was not as good as the original Nikon battery. Just another 30 minute battery. Repeatedly complained to no avail. Transferred all over the place when calling. Emails not answered. Do no do business with this company. See other internet reviews. PS, There is no such thing as a 9 hour battery.

i had a problem with the shipping and also the info on the website is not clear enough like scamming but i recieved the camera anyway and am trying it out

Found the shop through Google shopping as it had the best price for the Nikon D3100. The website was clunky, cluttered and looks like something someone coded as a class homework assignment. The ordering process was okay. Had to call them to verify something which was a little annoying and delayed my order. Finally, when I had customer service on the phone, he asked if I wanted to buy a battery and made it sound like the camera I had ordered didn't come with one. I'm glad I declined, because the camera did. When the camera finally arrived, it was in good condition and is what I wanted. Overall, I'm happy with the price, but would prefer to shop somewhere else.

I finally received my battery today that was suppose to be shipped on Dec. 18th, it is now Jan 8. It took many phone calls and emails to get this far. Due to the smooth and fast speaking salesman I thought I was receiving an Canon Ultra High Battery and it is an aftermarket that I believe could have received much cheaper. I can't tell what I paid for since very little information is stated on the invoice. I also finally received the free gifts that you see on the site's front page and it was made to be their apology gifts. Primotronix does read all their ratings and I sure hope they do not call me again. They keep on insisting on a 5 star, which I gave them the first time and won't go that high again with this purchase and after reading so many reviews and surfing the web I am not sure I will be back. If they offered me a $10 or $20 gift card that may have given me incentive to go back and purchase a lens. But I have been sitting here nearly daily since my order date for up to 4 hours to wait for the mail carrier to receive my order. One reason is one salesman stated I had to sign for the package, that he never had shipped out. I have much more to do with my time. Good luck Primotronix, you need it.