primotronixReviews of primotronix.com

Ordered a camera and lens on line. I didn't receive any acknowledgment so I called and talked to a salesperson. After he tried to sell me a charger and battery that was included with the standard Nikon offering, I cancelled the order. I looked at my credit card statement a week later and noticed they had charged me the full amount of $1160. I called them multiple times and they lied about sending me refunds. After a month of lies Bank of America got me a full refund. Summary: Stay away from any company based in New York. I have multiple bad experiences from these crooks. America Cameras is related to Primotronix.

I placed an order for a Canon SL1 Camer body with battery and charger on 10/20. Charge hit my card on 10/22. I was promised this camera in 5 to 7 business day. I asked repeatedly if they were sure of this as I was leaving for Europe and defianately wanted have it for the trip that was within that time frame. I called two days before the trip on Oct 29 and asked for tracking numbers and if the camera would be to me in the next two days. They said they would call down to the mail room and change the shipping on the item that had already shipped 4 days previously. ( I have no fn idea how they planned on occomplishing that which is impossible ) but they guaranteed that it would be here. Needless to say I have already been to Europe and Back without this camera. I have tried to call several times now with numbers saying that they are not accepting call right now. So here is some advise Primo...if you are reading this I would reccomend keeping that camera and shoving it up you apature hole. I have already called my banking institution and am having the charges reversed for lack of satisfing the level of service you promised in the beginning. Also based on the bribes I saw being shoved down other customers throats in previous reviews I would more than welcom you to give me a call so that I can personally let you know the level of disatisfaction I feel as you cannot seem to answer my calls. PS if anyone else is reading this......run from this company, they should be shut down my the BBB.

Primotronix has low prices, but don't order from them if you don't want to lose your money and get nothing in return. They informed me that an item would be shipped in the next 24-72 hours, then for 7 weeks I did not receive it, nor did I receive any shipping or tracking information. I made many calls and received many conflicting explanations from them. Finally after that time had expired they informed me that their overseas partner had shipped the item incorrectly, and they agreed to issue me a full refund on September 9. Over two weeks later, I had received no refund, and was compelled to follow up with the Better Business Bureau. They promised to issue a refund within 2 weeks, but did not do so. I called them and filed a *second* complaint with the Better Business Bureau, and they promised for a third time to issue a refund. It is now November 3 and they still have not issued a refund, holding my $800 hostage for over 3 months - it is increasingly evident that I will not recover my money unless I take them to court. Primotronix provides support by phone, not by email or chat, their support hours are extremely limited (11am-5pm, Mon-Thu), and on one occasion I was on hold for over an hour. They were closed two of four Thursdays in September, further limiting their hours. They made me promises several times about providing shipping information by email and then never did. For about 3 weeks they claimed everything was proceeding normally. After that, they gave me contradictory messages about what was going on, ranging from a backorder (which they later denied) to a direct shipment from Japan (which I never authorized - I requested 7-10 day domestic shipping during checkout). After 5 weeks, they gave me a delivery date of September 5th, but the item never arrived. They are extremely sensitive about negative reviews, once becoming angry with me about this one, and tried to bribe me with a 3-year warranty to change it. Later on, upon issuing me a refund, they said they would "make sure I was not charged a restocking fee" and that my refund would be "processed quickly" if I posted a "favorable review." I stick to my guns, and sure enough, months later, I have no refund. This is blackmail! This sinister manipulation of their online reputation makes me wonder how many other negative reviews they've made disappear. Primotronix goes far beyond mere incompetence: they are untrustworthy, deeply immoral and manipulative, and quite possibly criminal. Forget you ever saw them.

09/11 Ordered a camera from Primotronix. 09/16 the charge hit my credit card 09/18 I was informed that the camera was shipped the previous day 09/23 they could not provide a tracking # 09/24 Steve told me that it was shipped from overseas and they could not provide a FedEx tracking # until it lands in the US sometime next week. 09/30 Steve told me that it should be arriving next week 10/07 Reggie informs me that their distributor was unable to ship it, and they would refund my $$ within 7 days 10/17 refund still has not arrived, Jeffrey informs me that it takes 7-10 dyas for the refund to process 10/23 Refund still has not arrived, Jeffrey informs me that they processed the refund on 10/18 (11 days AFTER I was told I would have my $$ back in 7 days) Jeffrey also informed me that they didn't refund my money for eleven days after the order was canceled because the credit card companies allow them to wait 30 days. DO NOT give these liars your money or credit card information!"

I ordered a camera from them but haven't heard anything since they tried to upgrade me on a battery because they CLAIM that the canon battery is only 20 mins.. are u kidding? I've called them and emails probably well over 20+ times.. NO ANSWER.. no tracking, nothing. I actually got someone his name is BEN.. hes in sales, he will NOT talk to u about customer service or billing or anything else.. if you say you have an issue, he just transfers you without saying anything or while you're even talking.. then when you try to call back it won't ring... but when i call back from a different number it rings and he does the same thing. THIS IS A TOTAL SCAM

Very shady, very disappointing experience. Never recieved my camera and needed to have VISA force a refund to get my money back. I ordered a Nikon D5100 from Primotronix in early September, using their 7-9 business day shipping + 24-72 hour processing option. Within 24 hours I recieved a call suggesting I upgrade batteries because I'd be disappointed in the life of the standard one. After rejecting the upsell, they assured me the item would be on its way shortly. Three days after ordering I recieved an e-mail stating the order was being dispatched from the warehouse. This is where things started to go south. Two weeks after the last e-mail I called to follow-up on the order. I was hung up on twice before reaching an agent. They checked the status and said I'd get a FedEx tracking number two days later (a Wednesday) and it would be delivered on the following Monday. This was a lie. Three days went by, and no tracking number. I called the day I'd been told it would arrive, to hear the rep telling me it hadn't been shipped yet but would be by the end of the week. This was long outside the maximum 12 business day processing + shipping their site guaranteed, so I asked to cancel my order. I was hung up on. Please beware when ordering. The price I saw for this camera that looked too good to be true turned out too good to be true.

I ORDERED A NIKON CAMERA ON SEPT 13. I WAS TOLD IT WAS IN STOCK AND WOULD SHIP IN 7 - 10 DAYS. IT NEVER DID. I WAS EMAILED THEN PHONED ON SEPT 30 TO INFORM ME THAT THE CAMERA HAD JUST ARRIVED AND DO I STILL WANT IT. I WAS UPSET TO GET THIS NEWS AS I WAS NOT INFORMED THAT IT WASN'T IN STOCK, BUT SAID YES AND WAS GUARANTEED IN WOULD BE DELIVERED BY OCT 4TH. AGAIN IT NEVER ARRIVED. I'VE BEEN CALLING ALL DAY TODAY ONLY TO BE PUT ON HOLD, NO ONE EVER ANSWERING THE PHONE CALL.. I AM NOT SURPRISED TO FIND THAT THIS COMPANY HAS A 'F' RATING WITH THE BETTER BUSINESS BUREAU. I ONLY WISHED I HAD INVESTIGATED THEM BEFOREHAND. STAY AWAY, DO NOT BUY FROM, AVOID AT ALL COSTS

1) Called 2 days after my order to try to sell me an over-priced battery with strong arm tactics and a completely rude person. 2) Charged me right away, before shipping the product 3) Product had not shipped after 12 days. 4) 3 attempts to contact customer service on hold 20 minutes each time 5) Sent an email to customer service asking for information regarding my order, response was a note telling me to call the customer service line. 6) Had to call the bank to cancel the order. These people don't care one bit about their customers.