primotronixReviews of primotronix.com

i purchased Canon T3i camera around month ago. I received it well packaged in original box with all accessories. Its being over 3 weeks of me using it and i'm very happy about it. Great store and service. I cant understand all those people who give these guys 1 or 2 stars - i think its just competitors trying to make them look bad. Great Great store!

I was worried cause im taking my kids to Miami for memorial day weekend and didnt know if my new lens will make it to me on time. I placed the order on Monday and got my lens today. Can't be more happy. Lens was packaged very good and shipped same day i assume. Thanks Primotronix. will be happy to do more business with you!

We ordered a camera from these people and received an email confirming our order saying it would be 7-9 days to ship. After 10 days my wife got a call from them telling us there was a problem with our zip code (it was correct on the order confirmation) and that they would send it out and it would be with us in 7-10 days. We wanted the camera for our honeymoon which was coming up in just over 2 weeks from when they phoned us, because of this we phoned them back to make sure that the camera would definitely be here in time for that and were initially told yes it would but after pressing a bit more were told it could take a bit longer. This was after being on hold for 15 minutes and being passed from department to department. Eventually I was put through to customer services (don't know why they call it that as there's no service from them) the guy in customer service eventually told me that they didn't actually have the camera in stock and they wouldn't be getting them for 2 to 3 weeks. Obviously this was way to long for us to wait as we definitely wouldn't have it in time for our honeymoon so we cancelled the order. I will never buy anything from these people and would recommend everyone to stay well clear of them, they do advertise good prices but it seems they cannot deliver on them. What really annoys me is that it took 10 days to get round to phoning us to tell us they didn't have the correct zip code even though it was correct on the confirmation and then told us a bunch of lies about when it would be delivered. If we hadn't phoned them back to make sure of the delivery we would not have got the camera in time for the honeymoon.

DO NOT ORDER PRODUCTS FROM THIS STORE!!!!! I ordered a camera 2 weeks ago and never received it. I called the company. Someone answered and told me to hold. I waited for more than 30 MINUTES! When he finally answered, he was EXTREMELY RUDE!!! When I told him that it's been more than 2 weeks since I ordered my camera, he said, "so what's your question?" What the!!? I asked him what's taking so long and he said "we'll get it in a few days and send it to you, so wait." After all these days, they didn't even have the product. I told him that this is taking too long and he goes, "so what's your question!?" No apology at all. I was very upset with his attitude and asked him how long it will take for me to get the camera and he said, "I told you. We'll get it in a few days and we'll mail it to you." At this point, I couldn't trust this company and I just cancelled my order. Guys, be smart! It may be cheaper than other company but if you don't get the product, you are wasting your money.

I highly recommend never doing business with this company, unless you would like to get scammed and lied to. Their scam appears to be to bait you with a low price on a product they just happen to no longer offer. Then, they will either try to get you to buy a more expensive product or send you an inferior product for the price you already paid. If you question them, they will lie and hope the situation just goes away. I ordered a Panasonic Lumix ZS15 from their website. The following day, I received a call on my cell phone from a blocked number. When I answered the phone, I heard people talking in the background, but nobody would say anything into the phone and after a few seconds, somebody hung up on me. I then immediately got an email saying they tried to call me and nobody answered, so I needed to call them about my order. I called them right away, and entered the extension they gave me. I then got to be on hold for 5 minutes before somebody picked the phone up and immediately hung up. I called back and was on hold for another 5 minutes before I had to hang up. Since I was not able to get in touch with anyone, I replied to the previous email that I could not get ahold of anyone and gave them my cell phone number again. I then received another call from the blocked number and as soon as I answered the person on the other end hung up. I tried calling back a little later but they were closed. The following day, I received an email saying my order had shipped, so I assumed whatever problem there was with my order had been taken care of. A few days later I received the package from them. When I opened the package, they had shipped me a refurbished Lumix ZS19, which was not what I ordered. The following day, I called them, and after my third phone call, actually got to speak with someone. I told him that they shipped me the wrong camera. He stated that they told me over the phone that the ZS15 was discontinued so they were shipping me a ZS19 instead. I told him that I never spoke with someone at his company and about being hung up on. He said that must not have been them because they wouldn't hang up on me. I told him the camera they shipped me was refurbished, and he proceeded to tell me it wasn't, despite me staring at the sticker on it that said this is refurbished. I told him I wanted a refund, so he said he would email me the forms to return it. When I received the email, the form stated that they do not pay for return shipping.

They listed a low price online, so I ordered a camera here. For 8 days, the status of the order never changed from "In Progress". No word from them. So I canceled it over the phone. Later they called me re this review & tried to set things straight. Gotta admit that was interesting. After cancelling the order, I found 1 on ebay for a bit more $. Received it in 3 days - that's more like it!

Bought a Canon DSLR for a very good price. I was called to confirm the order and then the camera was shipped quickly. The camera was brand new & works as expected.

Ordered a Canon T3i camera 40 days ago, still nothing. I called them 1 week after ordering, they said call back in 2 weeks, called again and went through long hold, they said not in stock. Stay away from those if you don't want to waste your time.