primotronixReviews of primotronix.com

As far as I am concerned, this company does not exist. I ordered a camera, waited for 2 weeks, tried to call but was on hold before I got disconnected. I cancelled the credit card order and tried again - same story. The e-mail verification of either order did not have an order #, and 'order status' on their website showed 'transfered' in each case, though nothing was shipped. Lots of work on my part with canceling credit card payments and waiting on the phone. Not worth the savings!

Ordered camera 12/4. Received a confirmation email stated my order was transferred, no further communication until I called them 7 days later. I was told my order was now verified. Waited on hold for 30+ minutes. Called 12/17 and waited online for another 30 minutes +, I was told my order will arrive Friday but there is no tracking number. If it gets here it will be 17 days later. Not your typical, efficient, friendly vendor. Would not use again.

I ordered a camera on cyber Monday. They did not respond to my order for a week, and would not return emails. The wait on the phone was endless. When I finally did get through, the guy apologized, confirmed my order, and I received it in a few days, exactly as ordered. Overall, can't really complain... price was lower than anyone else.

Made a purchase of a Nikon 5100(Body Only) about a week ago through Primotronix for the price of $419 + 20 for 3 day shipping. I received no email confirmation or invoice of the purchase, but did get a confirmation phone call(from an unknown number) a couple days later, at which time my card was billed after that, and the product arrived on the day the service rep had told me. Before getting that phone call I starting having my doubts, after reading several reviews that the site was a scam, and folks weren't getting their orders on time. But my order came in on time(UPS), no bait and switch, everything was present in the box, warranty included. Now all isn't well with the service I received. When I tried calling for some sort of tracking number, I was on hold for 20-40+ minutes, with no response. And I emailed to get an invoice of the purchase for my records, and received no reply there either. So everything seemed a bit shady at the time. All in all, my honest review of this company, customer service is lacking, but I received my order in a timely manner, new in box, at a great price. Results may vary!

I ordered a Canon G12 from primotronix.com on November 21, in my order review it was stated that I would receive my order in 7-9 business days, 22 days later and I have still not received my camera. I have sent multiple emails and have not heard back from the company, I have also called four times only to be put on hold for over 30 minutes each time before being dissconected. When I finally get a chance to talk to someone, I will cancel my order. I should have researched this company a little more before placing my order. Do your research before you use primotronix, there are many more trustworthy companies out there to choose from.

I thought I placed an order with Primotronix. I never received an e-mail confirmation. i attempted to call to verify that the order had been placed. All three of my phone calls were placed on hold until the phone call was automatically disconnected...(20 minutes each time). Just received a phone call from the company. They are going to express ship the order at no additional cost. I really need this for a Christmas present. They explained that they are having problems with their phone carrier dropping calls, etc. Since the item I ordered is $150 cheaper here, I am willing to give them a second chance at fulfilling my order. I am keeping my finger crossed.

I am so aggravated on the way that primotronix has handle my order! Poor Customer service and no delivery. It all started with an order that I place for Cyber Monday (nov 26)for a Nikon,after days of trying to contact them and receiving no answer and no calls back(even after I emailed them) I decided to post a negative review on line on <External Link Removed>,the second I posted it someone was calling explaining that there was a problem with the lines and the emails and everything, and that in order to get my camera shipped i needed to update that review;so I did. Big mistake! They called me again a couple of days later saying that they didn't have the correct credit card number; So I gave it to them again; (in the mean time I posted another negative review) waited and waited, now someone from the billing department called me asking me again from my CC number, and I gave it again(dec 4) , this time they charged it, but it was for a company named BEST PRICE PHOTO. I got a nasty called today from a blocked number; with a nasty tone explaining to me that my order was shipped and that i had to take down the review if not they were going to cancel it! So I told him go ahead and cancel it! He then proceeded to Insult me calling me Stubborn, and how wrong I was and then he hung up the phone on me. I Honestly think that all their goods are stolen and that's why it took them so long. If you read all the other reviews they are horrible! something must be done. THEY HAVE CHARGED MY CC on dec 4th, it is now the 11th AND I have still not received anything! not even a tracking number or a nice call

I placed an order on Thanksgiving Day for a Nikon D3100, at an advertised price of $394.99, free shipping. My daughter followed up and placed an order with them a few days later. I timed the order as such that the camera was to come in before an international trip I was making. When I was told "no" the camera would not be delivered by my trip, I was promised a delivery date of December 7th. The camera still didn't arrive by December 7th. I called on December 11th (today). I was then informed that my order WAS NEVER PROCESSED and NEVER SHIPPED. They sat on this almost 3 weeks. I was extremely upset and I told them to cancel the order and I was giving them a nasty review. I then was told: OK. We'll ship your order and throw in a few freebies. BUT YOU HAVE TO WRITE A POSITIVE REVIEW on ResellerRatings.com BEFORE WE'LL SHIP. In other words, I would only get my product as promised at the end of a loaded shot-gun. I was blackmailed into the positive review. At first I agreed, but then I found TrustPilot. I really wish I would have seen this site before I ordered. I promptly cancelled with my credit card company conferencing in the call, and wrote this review. Given my experience, I would COMPLETELY DISREGARD all positive reviews from Thanksgiving to this point. I DO NOT APPRECIATE being coerced into receiving my product. A legitimate company simply DELIVERS AS THEY PROMISE ON THEIR WEBSITE.