primotronixReviews of primotronix.com

I would recommend them to my friends.

I have had to change my review from a three star to a one after their true scam showed. DO NOT PURCHASE WITH THIS COMPANY! If you just did call them back and cancel your order! I shoot pro and have for over 20 years and have never had such run around and lies. First be aware they will be sending you grey market equipment. They also sent me the wrong lens, sent me a very cheap small metal case that I could dent with my thumb and still charged me for a large version, the pro filters were priced at $180 and they sent a cheap version priced all over online for $50, they did not send all the things I ordered but still changed me for them and items where missing with the camera as well. I called them Monday first thing and they said they would send me the replacements as a cross shipment to arrive Friday. I told them I needed it by Friday as I head out of the country for a month and needed this equipment ASAP now that they messed up the order. They said they would. So I sent all the product back. They were never able to produce for me a tracking code on Thursday. They had me on hold for over an hour on Friday as I was trying to find out where my equipment was and tracking information and they gave me the run arounds on holds to then tell me they had no record of my shipments to me and I would have to call back on Monday. Monday was a holiday and now after another 30 min of run around holds. I tell you DO NOT USE THIS COMPANY THEY ARE A SCAM. IF YOU LOOK AROUND YOU WILL SEE OTHERS HAVE HAD THIS SAME EXPERIENCE. BUYER BEWARE!

primotronix has very great prices and awesome customer service their people are very courteous and provide immediate response to any trouble that you have.I will always recommend primotronix to everyone that needs any to do with .special thank you to alan in customer service."

What a terrible experience. Primotronix advertised my Sony RX-100 camera for $570 and proceeded to call me to inform me the price did not include a regular lithium ion battery (which Sony states is standard and included in the purchase of the camera). I followed up with Primotronix and the salesman with whom I spoke with was extremely rude and aggressively pushed me to buy a "bundle" for another $30 stating "that is why we offer the camera so cheap" (really?, give me a break as there are four other vendors offering to sell the same camera at roughly the same price (clearly my mistake as I should have moved onto another retailer)). I refused to buy the bundle and he finally agreed to ship my camera (which arrived almost three weeks late). Camera arrived and sure enough the battery had been replaced and is dead (does not hold a charge). Seems like he got the last laugh, but I certainly am not going away and will contact the Better Business Bureau as I truly do not want anyone else to have the type of experience I endured. BUYER BEWARE - STAY AWAY

very helpful on the phones and knowledgeable staff

Unfortunately there was some mix up with my order. Originally I provided the wrong billing address but corrected it immediately. While confusion followed, employee Roger was incredibly helpful. He worked so hard to help me get what I needed. And my Nikon d5100 is amazing. Came with everything advertised!

Sweet, Short, and Orderly: Good - Great customer service. Dave knew what he was talking about and got my order shipped a lot faster than I expected. The camera works great and everything seems in order. It was also a great price, a lot cheaper than from any other stores and it is new with warranty. Bad - My first order online took more than 4 days to process so I called Customer Service to get it corrected. After calling and getting a new order processed, the previous one would not go away on my primotronix account and the new one did not show up. It worried me but nothing really happened, I would just like to have everything on my account. Other than what I previously said, everything was great. Dave was professional, got me what I needed and wasted no time shipping it. I am very pleased with my purchase; it was a great deal. I would recommend this website to anyone.

They made it easy to order my new Canon EOS Rebel T3. From ordering to shipping, it was simple and fast. The delivery was on time and came in great condition. The product was every thing the said it to be! Great company!