Lauren San M.
I agreed to a 90 day supply of litter…
I agreed to a 90 day supply of litter and then asked if I wanted to try their food which cost $15 a bag on sale. I told them thru text 14 days later that I was not happy with the litter or food.. after paying $83 right up front, I got charged another $30 less then a month later and then another $30 less than 30 days after that. I communicated that I did not like OR want more of anything thru the texts they were sending me... yet they ignored it all... I called them to return probably 40 days later right after I saw the bill from my credit card company and they said I could NOT return anything.. had to keep and pay... I tried to speak to a live person after that but to no avail.. they only want you to text and then double talk!!! I thought I agreed to a 90 day supply but they started billing me again less than 30 days later. I FEEL LIKE THE COMPANY IS A SKAMMER.. NEVER LIKED IT AND HORRIBLE TO DEAL WITH THEM. I realize that they sent a response but I stand by my claim... they charged me for the food again in less than 30 days.. thus why I kept getting 2 $30 charges within the month and a half... I thought I was just getting the one bag for $15 and then could decide if I want more after the 90 days.. it is a gimic and they charge you right away before you even get a chance to see if your cats like it... I did not care for the litter either... worse than others like slide and tidy cat and yet MUCH more money.
Response from PrettyLitterJan 27, 2023
Lauren, we’re sorry to learn PrettyLitter was not the right fit for you. PrettyLitter.com is a subscription service, so by completing your first purchase in September 2022 you elected to enroll in a recurring delivery schedule for both your food and litter. Our records do show your subscriptions were cancelled upon receipt of your request in November, and no further deliveries have occurred since. A refund was also processed upon the confirmed return of your last order placed. Let us know if you are having any difficulties locating this credit and we’ll be happy to make sure it was completed successfully. You can email us at [email protected] and a member of our team will be standing by to help.



