PrettyLitterReviews of prettylitter.com

Very professional and the product is amazing, Pongo 🐱 is very happy!! No smell, no mess!

The product ships fast, great customer service and my 2 kitties love both the litter & the food

I love the litter bc it does Eve try thing it says it will. But I have two kitties and one w chronic lung issues. The dust that happens as it’s getting near changing time I think is affecting his breathing. So I must try something else w absolutely no dust the whole way through of that is possible. With what I’ve spent on vet bills and anxiety trying to keep him healthy I have to investigate the change

E mailed complaint heard back within 5 minutes was given other ways to order including a phone number. Being a senior the phone I was most comfortable with call placed the order and now the litter is on its way excellent customer service thank you

Been using for a few months now and am more than impressed. It's a little more expensive but worth it. Easy to use, clean and light weight. Best litter yet!

Everyone is so nice that pretty litter. I had problem with my shipment disappearing off my porch I don’t know if it was porch pirates or what but they were happy to send me another one. I am very happy!!!

I'm sure this will get deleted as you wouldn't want a negative review on your website but maybe someone will see it! Here is what I wrote in the explanation of WHY I CANCELLED!!! I'm so tired of typing in explanations about why pretty litter sucks! Once again..... I received notification of a payment failure. I went online to change or update my payment information and could not see any information about my account. I could not update payment information or addresses or subscription! I was so pissed I wanted to cancel! The "cancel anytime" was a lie! (Illegal by the way!) I emailed. I messaged. To no avail. It was a Saturday night. Monday morning and I get flooded with irrelevant emails robotically responding to me but none answer the questions or concerns. Not one! I went to chat and NAJ was able to gain me limited access to my account. I tried again to CANCEL (cause I'm sooooo over your crap!) And I'm stuck in a loop where I can click the buttons to cancel and enter the reasons(like I'm doing again now) but after cancelling it simply routes back to the same basic and limited account information with no confirmation of cancellation!!!! Once again I have to go back to chat and once again NAJ is the only one who can CANCEL for me. Even then he has to tell me it will be a day before I get an email confirmation. He tried all the offers to keep me and as I told him it is not him it is the service and in a way the product. Every product has pros and cons but the cons become a much larger focus when the promises and expectations of customer services are not upheld.

I needed help with my subscription. I chose online chat. Maddy was the person who answered the chat line. She was polite, understanding and very very helpful. She provided me with an option; explained it well and then set it up for me.