PrettyLitterReviews of prettylitter.com

With 3 cats in the house it's been a welcome relief not to have the urine smell

I reached out to Customer Service, through their On-line Chat, because I received an incomplete order. Customer service was excellent. I was immediately routed to a live human - no jumping through hoops. Renz was able to quickly remediate the situation. Luna and I are very happy with the great response and quick resolution.

I have had nothing but excellent customer service from Pretty Litter. I get their primary product, the litter. It is amazing! There is no "cat box odor" at all, and I only have to scoop about once or twice a week. So it performs exactly as advertised. Their agents are also intelligent, friendly, and knowledgeable.

I received my prettyI received my pretty litter I was not sure my cat was going to use it he kind of balked it took him a day and I put just a little bit of his clay litter on top and now he loves it he's now burying his feces he never did before he didn't like the clay but he loves the pretty litter

The litter was not working for us. I tried to cancel subscription but it wouldnt let me. So i flagged their charge on my cc. My cc kept declining and I got emails from this company asking to add new cc and manage subscription. I took no action assuming that I got rid of them. Suddenly, they accessed a different credit card that may have been in the file despite the main cc being declined and me not changing anything. I got charged on a Saturday when they are closed. I cancelled once again on their site and noticed that the order was awaiting shipment. I called them first thing on Monday when they opened. They refused to refund my card or cancel shipment although it was not shipped. When i asked how did they get hold of different cc and still charge me despite me cancelling this subscription, they kept denying the 2 emails I got in 2 weeks span showing that my cc was declining them payment. Their customer service is most terrible and I would not recommend them. When supervisor, Jin or Jinny came on line, she told me that it is natural and general policy that if they cant charge one cc they will charge another cc without consent and she added "i guess you dont understand". When i asked for terms and condition that i would have signed for this general policy of them abusing my credit cards - she gave me an ultimatum whether I want issue resolved or continue to get these details. Further to the reply below: While I was with you for 3 years, we had a very few deliveries. It was not working due to this litter being spread around the house a lot; but, as soon as we added a kitten, it got worse. In terms of canceling subscription, I tried to cancel in December but the system kept glitching. Once that occurred, I called my cc and told them to flag any charges from your company. Your company sent me 2 emails in January indicating that payment was declined. Then your company went and found a secondary/temporary card I had used on the file once - this card was not assigned for regular payment. I never signed any contract with you to take payments from any and all of my cc. Companies dont have right to access all my cc if they are not attached to subscription. Furthermore, given all this was occurring, onus is on you to figure out how to not charge me for the order I did not actively pay for but you went in round about way to charge my different card. Your company did this on a weekend when your office is closed. I called the moment your office opened to cancel but you guys decided it was shipped and nothing can be done. We are not located at the same address anymore, you are now charging us for an order sent to wrong address and have fraudulently charged a different card.

Pretty Litter more than lived up to their promises and works even better than I though it would.

Customer service is fantastic!

I don't think I've ever experienced customer service like the kind provided by the marvelous staff at Pretty Litter. Instant responses to every question is the norm. Your team makes me feel like you actually care about not just my beautiful cats but me as well. Thank you all for simply being the best!