PrettyLitterReviews of prettylitter.com

Response from PrettyLitterJul 14, 2025

WOW! What a great review, Emily! Thank you for sharing the PrettyLitter love.😻 Stories like yours mean the world to us. We’re so grateful you took the time to share your experience and we’re thrilled to hear PrettyLitter is helping keep things clean and stress-free for you and your cats. We also seriously love hearing how PrettyLitter is helping you stay on top of your kitty’s health! 🐾 We're so happy PrettyLitter has earned a spot in your home—and your heart. From our team to your litter box—thank you for trusting us to help make cat care a little easier. Here’s to many more fresh, hassle-free days ahead! ❤️

Response from PrettyLitterJul 14, 2025

Thank you so much for the kind words, Jenna! We’re so happy to hear you and your cat are loving PrettyLitter! Your support means everything to us, and we’re proud to help make life a little simpler (and less stinky) at home. ❤️

Response from PrettyLitterJul 14, 2025

We care just as much about our customers, as we do about their kitties! Thank you for the great review! ❤️ PrettyLitter continues to focus on removing the hassle of cat parenting so you can focus on what matters most: cuddling with your kitty. Thank you for trusting us to help make cat care a little easier. 🐾 We’re always here if you need us!

Response from PrettyLitterJul 14, 2025

A purr-fect review from one of our loyal customers! This truly made our day. ❤️ Thank you, Maria! Litter deliveries should be convenient and reliable for you and your fur family. We're thrilled PrettyLitter is checking all the boxes and helping keep things clean and stress-free for you and your feline friend. 🐈

Response from PrettyLitterJul 14, 2025

Update from PrettyLitter: Hi Donna! Thanks so much for sharing your contact information. We were able to locate your ticket history, and it looks like our most recent replies may not have made it to your inbox—so sorry if it felt like we left you hanging. We'll have a member of our team reach back out! Thank you for bringing this to our attention, Donna! We're so sorry to hear this experience didn’t meet your expectations. Your concerns are important to us and this is not the level of service we aim to provide, and we understand how frustrating this must be. We've requested more information from you so we can look into this and see how we can turn your experience around. We want to learn more and make this right! We hope to hear from you soon.

Response from PrettyLitterJul 14, 2025

Thanks so much for your feedback! We’re sorry to hear it was a bit of a hassle getting your missing item resolved 😿 that’s definitely not the smooth experience we aim to provide. That said, we’re so glad you’re enjoying PrettyLitter overall, and we appreciate you sticking with us! 🐾 We're here if you ever need anything.

Response from PrettyLitterJul 14, 2025

Oh no! 😿 We’re so sorry to hear you're having odor issues, Lindsy. Other pet parents who are new to PrettyLitter have found that the depth of our health-monitoring litter in the box or pan may be a factor in maintaining its advanced odor control. Of course, there could be other causes so we'd like to learn more about your usage and experience to better assist you. If you’re still interested in giving PrettyLitter a try, please send us an email at [email protected] and include “TrustPilot Review” in the subject line. One of our support specialists will be standing by and ready to help. We hope to hear from you! ❤️

Response from PrettyLitterJul 14, 2025

Thanks for the review, Kathleen! We’re glad our team was able to provide you with the customer care you deserve. Thank you for trusting us to help make cat care a little easier. 🐾 Give us a shout if you need anything else.