Prescription LifelineReviews of prescriptionlifeline.org

Response from Prescription LifelineJul 7, 2023

Thank you for choosing Prescription Lifeline, a member-centric patient advocacy firm. We're dedicated to facilitating the completion and submission of necessary documentation for patient assistance programs sponsored by pharmaceutical companies. We recognize that this process can be complex and time-consuming, and our aim is to streamline it for you. We sincerely apologize for any inconvenience caused due to delayed callbacks—currently, we are experiencing an unusually high call volume. Despite this, we remain committed to offering the highest quality of service and regret falling short of your expectations in this instance. As a gesture of goodwill, we have credited one month's service to your account. Your feedback is immensely valuable to us as we persistently work towards enhancing our services. If you require additional assistance or have suggestions on how we can further improve your experience, please don't hesitate to reach out to our customer service team. We're always ready and willing to assist, ensuring your journey with us is as smooth as possible. Once again, thank you for choosing Prescription Lifeline!

Response from Prescription LifelineApr 18, 2023

Thank you for your feedback. I understand that the process of applying for patient assistance programs can be complicated and time-consuming. Prescription Lifeline is a membership-based advocacy company that helps our members navigate and apply for these programs, which are sponsored by pharmaceutical companies. Our purpose is to advocate for our members and assist them in the application process. We apologize that you are having to submit additional paperwork to the PAP and that you are having to communicate with them directly instead of them allowing us to truly advocate for you. We strive to provide the best service possible and are sorry that we are not meeting your expectations in this case. A credit has been issued to your account for the inconvenience. We encourage you to reach out to our customer service team for the details of the credit or if you need further assistance with the process or if there is anything we can do to improve your experience. Thank you Prescription Lifeline

Response from Prescription LifelineMar 16, 2023

Thank you for your feedback. I understand that the process of applying for patient assistance programs can be complicated and time-consuming. Prescription Lifeline is a membership-based advocacy company that helps our members navigate and apply for these programs, which are sponsored by pharmaceutical companies. Our purpose is to advocate for our members and assist them in the application process. We apologize that you are having trouble receiving assistance. We strive to provide the best service possible and are sorry that we were not able to meet your expectations in this case. I have issued a credit to your account. We encourage you to reach out to our customer service team for the details of the credit, if you need further assistance with the process or if there is anything we can do to improve your experience.

Response from Prescription LifelineMar 16, 2023

Thank you for sharing your feedback. We recognize that the application process for patient assistance programs can be complex and time-consuming. As a membership-based advocacy company, Prescription Lifeline aims to support our members in navigating and applying for these programs, which are sponsored by pharmaceutical companies. Our primary objective is to act as advocates for our members and assist them throughout the application process. While we strive to offer the best advocacy service, we do not have direct control over approval decisions or medication distribution for patient assistance programs. Should you require further assistance or wish to discuss ways to enhance your experience, please do not hesitate to contact our customer service team.

Response from Prescription LifelineFeb 22, 2023

Thank you for your feedback. I understand that the process of applying for patient assistance programs can be complicated and time-consuming. Prescription Lifeline purpose is to advocate for our members and assist them in the application process. We apologize that you had trouble confirming your acceptance to the patient assistance program. Unfortunately, most patient assistance programs require members be re-enrolled at the beginning of every year which causes massive delays in getting applications approved. I have added a 1-month credit to your account due to this delay. We strive to provide the best service possible and are sorry that we were not able to meet your expectations in this case. We encourage you to reach out to our customer service team if you need further assistance with the process or if there is anything we can do to improve your experience.