Prescription Lifeline Reviews | Read Customer Reviews of prescriptionlifeline.org

Prescription Lifeline Reviews | Read Customer Reviews of prescriptionlifeline.org

Prescription Lifeline reviews

Showing 91 reviews with 3 stars · Clear filters

Terry M.
Dec 18, 2023
If I'm not available to talk
If I'm not available to talk, I'm told the call will be returned, but it isn't.
Report
Shirley A.
Nov 15, 2023
May not be a needed service.
I found out that Nica Care the medication maker has a free program. I ended up paying a membership fee and three months worth of fees and never got any medication from them.
Response from Prescription LifelineDec 7, 2023
Thank you for your feedback. We're sorry to hear about your concerns regarding the fees paid for our services at Prescription Lifeline. We want to emphasize that the fees you paid were for advocacy services, which include assistance in navigating patient assistance programs. This aspect of our service is fully disclosed at the time of sign-up. We understand that it can be frustrating to pay for these services, especially when you discover direct free programs. However, our role is to guide and support our members through these often complex processes. Recognizing your dissatisfaction, we are issuing a partial refund as a gesture of goodwill. We value your feedback and are committed to improving our services.
Report
Diana G.
Oct 28, 2023
Unable to get answers to when j will be…
Unable to get answers to when j will be receiving my rx was transfered to co waited 50 min and was told still another hour wait
Report
Rodney K.
Oct 24, 2023
RCtitans
Dislike I have not received Meds yet
Report
Rosella B.
Sep 1, 2023
Pressured to sign!
I sure felt pressured and stress and gave wrong Dr. information. When I realized what I had gone I called and was told to just “cross out the wrong information and add the correct information “. I ‘m not sure that was correct. I have gotten patient assistance on my own for other drugs, never have I PAID for someone to help facilitate getting a medication from drug company and in my years of nursing and helping others to get assistance has any said payment must be made monthly for administrative fees.
Response from Prescription LifelineSep 20, 2023
Prescription Lifeline is a membership-driven patient advocacy firm dedicated to assisting members with the intricacies of patient assistance programs sponsored by pharmaceutical companies. Although members can independently apply to these programs, navigating them can be intricate and demanding. Our primary goal is to champion and streamline this process for our members. We maintain a comprehensive database that provides precise insights into the application requirements, accepted proof of income, and many other crucial details for the patient assistance program. Your feedback is crucial for our improvement. We're rigorously assessing the highlighted issues to enhance our service and prevent recurrence. Your Advocate Prescription Lifeline
Report
Susan R.
Aug 24, 2023
The process is cumbersome and lengthy…
The process is cumbersome and lengthy and has required multiple follow up calls. Information has been submitted repeatedly and doesn't seem to get applied and process thoroughly.
Response from Prescription LifelineSep 20, 2023
Thank you for sharing your feedback with us. We appreciate you taking the time to express your concerns about the process. As a membership-based advocacy company, Prescription Lifeline's mission is to support our members in navigating and applying for these programs, which are sponsored by pharmaceutical companies. We apologize for the delay in gathering the proper documents and submitting your application to the patient assistance program. As a show of good faith, we have issued a one-month credit to your account. If you need any further assistance or have suggestions on how we can enhance your experience, please don't hesitate to reach out to our customer service team. We're always here to help and make the process as easy as possible for you. Thank you again for choosing Prescription Lifeline!
Report
Frances D.
Aug 16, 2023
I believe that we had made at least 3…
I believe that we had made at least 3 monthly payments before our first RX supply arrived.....That was unexpected.........
Response from Prescription LifelineAug 23, 2023
Thank you for sharing your experience. I'm genuinely sorry for the delay you faced in receiving your RX supply. While we at Prescription Lifeline strive to provide timely advocacy and support, the Patient Assistance Program (PAP) determines the delivery timeline. Nevertheless, we understand the importance of timely access to medication, and we'll continuously work closely with PAPs to streamline this process. Your feedback is essential to us, and we appreciate your patience and understanding. Warm regards, Your Advocate Prescription Lifeline
Report
Mike
Jul 7, 2023
Prescription Application Process
Actual phone process and verification was way too long. Actual monthly amount could have been about 15% less. Agent was fine. No other remarks at this time.
Report