Prescription LifelineReviews of prescriptionlifeline.org

I am writing to provide feedback regarding Christina Ortiz, my primary Advocate. As I have written before while former Advocate, Angelica, always took the time, patience, and especially expertise to help attain my Humira I had also mentioned that Prescription Lifeline delivers exceptional Customer Service. Human nature often doesn't like change, especially when we as consumers are receiving quality and detailed services. When I found out that Christina was taking over, I admit I hesitated, primarily because I've become to know how arduous it is to navigate these Medicare laws, restrictions that make it difficult to attain Tier 5 medications at an affordable price. After the first 5 minutes on the phone with Christina, I immediately knew that she indeed projected the same expertise and Customer Service skills, as she knew about all of my history with Prescription Lifeline. This tells me she pays close attention and that Prescription Lifeline has a corporate culture that does indeed focus on your consumers. It is one thing to have bad or even mediocre Customer Service for cable, internet, etc. However, it is compounded when health is on the line instead of a cable billing issue. Christina has been very patient with me since Angelica's departure (this is one of the most important soft skills, as I often have to have conversations while I'm on medication, slowing the process significantly). I want you to know that I warmly embrace the change and have seen absolutely no setbacks or drop in assistance, availability, or knowledge of the goal Christina is helping me continue to achieve, which is trust that she will provide me with access to my Humira or possibly other biologics/Tier 5 treatments at an affordable price. This may be more feedback than is necessary, but I believe that it is warranted when it comes to consumers health. The name of the company "Prescription Lifeline" is well represented by your Advocates, such as Christina Ortiz. This email should have been written around November 14th, however, I need to be lucid enough to convey what I really want Christina's 1st level manager to know.

Nikki was very helpful and got back to me promptly via phone and email solving the problem I was having which sadly was not followed up on after last Fridays call with another person.

They have literally saved my life over the years. My Insulin would have been impossible to afford without their help. Thank You!!

I am very grateful for all the help you have given me. You were patient with all the issues I had to get through and you did so with care and concern. Thank you for everything. This is a wonderful company and they are very helpful.

if it wasn't for Prescription Lifeline, my husband and myself could not afford our medicine. Thank You Prescription Lifeline

Belinda and/or Nikkie know exactly what & where to go to find out the answers to hour support question. They are very prompt at getting back to you as well.

This has been a life saver. Instead of paying $375 a month for a prescription for my grandson, I am now paying the $49 monthly for the membership. It was time to get his prescription filled before Thanksgiving, and I was running out of time to get it filled waiting for the card from the drug company. I called the prescription Lifeline number and they were able to get me the information to get it filled without the card. Thank you.

these people are awesome