Prescription LifelineReviews of prescriptionlifeline.org

Response from Prescription LifelineApr 30, 2021

I'm sorry to hear that you feel that way, after reviewing your account I see that Prescription Lifeline did in fact provide AZ&ME with your completed application as well as the required proof of income after which you were approved to receive your medication. Prescription Lifeline is a service based company that advocates for their members and assist in the necessary requirements to be approved. It is like filing your taxes with IRS is free but millions of people pay H&R Block to assist them because of their many years of experience and no one considers them a scam. As a show of good faith I am issuing a 1 month credit to your account. Thank you Prescription Lifeline

Response from Prescription LifelineApr 23, 2021

Mrs Curl, After reviewing your information, I see that an enrollment specialist made multiple attempts to contact after your initial conversation, but was unable to leave a voice mail letting you know they had called. It also notes that you have chosen to work with the manufacturer directly, the staff at Prescription Lifeline sincerely hopes that you are able to obtain your medication. If you find it too difficult please don't hesitate to contact us in the future. Prescription Lifeline

Response from Prescription LifelineMar 15, 2021

NMH, After reviewing your account I see that we are waiting to hear back from the Pharmaceutical Companies Patient Assistance Program regarding the Appeal that was submitted on your behalf. Most all Patient Assistance Programs require patients with Med D coverage/Private Insurance to submit an appeal of some sort like showing a med isn't covered or that it has a high copay or that they are in the coverage gap with their Med D policy. Prescription Lifeline specializes in knowing exactly what those requirements are and assist members in providing all the necessary documents to get them approved. As a courtesy I am issuing a credit to your account. I will have a member of your advocate team contact you with the details. Thank you Prescription Lifeline

Response from Prescription LifelineMar 5, 2021

Trina, I was sorry to hear you feel that way. Yes Prescription Lifeline does use the applications provided by the manufacturer because that is what is necessary to apply for the programs, but that is not all that we do here, getting approved for these programs can be a complicated process. Prescription Lifeline will provide members applications that are pre-printed with all the necessary info so that the member only has to sign and have the Dr sign the application. Over years of experience we have compiled an extensive data base complete with all the rules and regulations for each of the manufactures that we work with. Once a member has been approved for a patient assistance program we then make sure that all refills are completed in a timely manner and communicate with both members and their physicians to ensure that they never miss a dose of their medication. Our members recognize the value of the service we provide and choose to use us to their advantage. Prescription Lifeline

Response from Prescription LifelineMar 5, 2021

Jan, After reviewing your account I see that we did issue a refund once the New Member Kit was returned to us as stipulated in our refund policy. Prescription Lifeline is very open about the fact that we are assisting our member in applying to the Manufacturer's Patient Assistance Program, getting approved for these programs can be a complicated process especially for members with multiple meds from different Manufacturers . Over years of experience we have compiled an extensive data base complete with all the rules and regulations for each of the manufactures that we work with. Once a member has been approved for a patient assistance program we then make sure that all refills are completed in a timely manner and communicate with both members and their physicians to ensure that they never miss a dose of their medication. Our members do see the value of the service we provide. Prescription Lifeline

Response from Prescription LifelineMar 5, 2021

David, I was sorry to hear about the passing of your mother. Unfortunately unless someone notifies us we have no way of knowing about these things. Please provide me with additional information such as your mothers name or her member ID so that I can review the account and see if I can rectify your concerns. Prescription Lifeline

Response from Prescription LifelineFeb 3, 2021

Michael, I was sorry to hear that we were unable to assist you. Unfortunately not all medications are offered through a patient assistance program. New meds are being added to programs and new programs are being created all the time. Please feel free to contact us in the future to see if something has become available. Thank you Prescription Lifeline

Response from Prescription LifelineFeb 3, 2021

Branford, The enrollment specialist here at Prescription Lifeline are very passionate about helping people obtain their life saving medications. We will make sure that we do some additional coaching and training so that this situation does not happen again. We would like to apologize for the experience that you had when you contacted us. Thank you Prescription Lifeline