Prescription LifelineReviews of prescriptionlifeline.org

Response from Prescription LifelineDec 20, 2022

I would like to apologize for your negative experience. Prescription Lifeline is a membership based company that assist its members with approval into Patient Assistance Programs Provided by pharmaceutical companies. Prescription Lifeline has been assisting members since 2006. You are correct that your Patient Assistance Program does not work directly with 3rd party advocates. Prescription Lifeline has an extensive database of all the many rules and requirements to ensure its members are approved for free medications and pharmaceutical companies do not want to give meds away for free. When we have a member whose medication comes from this company we move their paperwork through the dr office and conference the member in to all calls with the company. After all our years of experience we have found ways to continue to assist our members in spite of the resistance from the pharmaceutical companies. In regard to the refund you have requested, your bank has already charged back the funds so I am unable to offer that. Prescription Lifeline

Response from Prescription LifelineNov 18, 2022

Prescription Lifeline is a membership based company that assist members with the complicated process of getting enrolled in patient assistance programs offered by pharmaceutical companies. The fact that we know that a company will not accept a copy of a document and requires the original for approval is the exact service that is being paid for. After reviewing the account I am issuing a 2 month credit to the account. You can contact your personal care advocate to find out the details of what is still needed to get your medications. Thank you Prescription Lifeline

Response from Prescription LifelineNov 18, 2022

I'm sorry that there has been issues getting the New Member Kit to you. I have reached out to you personal care coordinator and they will be reaching out via phone and email to confirm your mailing address. There is also a 2 month credit being issued to your account to allow time for you to receive and complete your paperwork. Prescription Lifeline is committed to assisting its members in enrollment to the patient assistance programs provided by the pharmaceutical companies. Thank you Prescription Lifeine

Response from Prescription LifelineNov 18, 2022

Prescription Lifeline is a membership based company that assist its members with the arduous process of getting enrolled into patient assistance programs offered by pharmaceutical companies. Prescription Lifeline is committed to assisting members with that process, unfortunately that means there is alot of paperwork that must be submitted to the patient assistance programs to make that happen. After reviewing your account I am going to issue a refund for the membership dues minus the $50 application fee. Thank you Prescription Lifeline

Response from Prescription LifelineNov 18, 2022

Prescription Lifeline is a membership based company that assist its members with the arduous process of getting enrolled into patient assistance programs offered by pharmaceutical companies. When a member is approved for membership with Prescription Lifeline it means that we have reviewed their income/insurance/medications and based on our extensive database and experience we will be able to get them approved for the patient assistance program that is providing their medication. There is still a lot of work needed to make that happen, but Prescription Lifeline is committed to assisting members with that process to ensure that happens. After reviewing your account, I can see that there was clear communication with you regarding what was still needed and what was caused the delays in your approval with the patient assistance program. Unfortunately I am unable to offer you a refund since you have already contacted your bank and had the funds returned to your account. Thank you Prescription Lifeline

Response from Prescription LifelineNov 18, 2022

Prescription Lifeline is a membership based company that assist its members with the arduous process of getting enrolled into patient assistance programs offered by pharmaceutical companies. The reason banking information is requested prior to sending a membership agreement to a potential member is because the last 4 numbers of the the account are included in the membership agreement. It is an automated process and enrollment specialist do not have the ability to send a blank document. When a potential member is approved for membership with Prescription Lifeline it means that we have reviewed their income/insurance/medications and based on our extensive database and experience we will be able to get them approved for the patient assistance program that is providing their medication. There is still a lot of work needed to make that happen, but Prescription Lifeline is committed to assisting members with that process to ensure that happens.

Response from Prescription LifelineAug 30, 2022

Prescription Lifeline assist its members obtain medications through pharmaceutical company sponsored patient assistance programs. Our company assists its members with every step of this process from submitting the initial application with the correct proof of income, making sure that refills are obtained so that there is no gap in medication throughout the enrollment period, to working with your doctor for any dosage changes that may occur through the enrollment period. Unfortunately your membership with us was cancelled before you had a chance to utilize all that we have to offer. After reviewing your account, as a show of good faith a partial refund will be issued.