Prescription LifelineWe believe everyone deserves access to their prescription medication. At Prescription Lifeline, we help you get the medication you need.We do this through Patient Advocacy, helping regular folks apply for Patient Assistance and finding low cost pharmacies. In 15 years we've helped 100,000 members save $500,000,000 in medication costs.
Prescription Lifeline (prescriptionlifeline.org) has 3,483 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Showing 91 reviews with 3 stars · Clear filters
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charges too much and doesn't cancel your automatic withdraw from checking account even if your prescription isn't available anymore without you calling them. A person can do this same service for free ,,just takes a little time
Response from Prescription LifelineMar 19, 2020
Thank you for being a loyal member. Our Member services team is available and ready to address any concerns you may have regarding your membership.
Tommy B.
PUT A DATE ON YOUR CORRESPONDENCE!!!!!!! Also name the medicine you are writing about .
Response from Prescription LifelineDec 11, 2019
Hi Tommy, We appreciate the feedback, This is something we plan on having in the near future. If you have any other concerns, feel free to let us know. Hope you have a great rest of your week and Happy Holidays!
Tina M K.
I like it but was sometimes upset because always waiting for one of my prescriptions it took a months to get it sometimes but otherwise it was good.
Response from Prescription LifelineSep 16, 2019
Hi Tina! We are sorry for any delay in receiving your medication. We want to thank you for being a member with us and hope you have a great week!
Sally C.
Hounds a person to death regarding paper work returns. If paper work was sent out in a timely manner it wouldn't take forever to get returned.
Response from Prescription LifelineAug 22, 2019
Hi Sally, We dont mean to "hound" you for the paper work to be returned, we just want to make sure your medication ships out on time. We typically mail out forms 30 days prior to your next shipment and send out reminders 2 weeks later to make sure everything is returned. If you need the paperwork mailed out sooner and would not like to receive reminders, just let us know and we can update your account. Hope you have a great day!
Barbara R.
I am still waiting for my meds!!!
Anita N.
Too many different stories as to why it took from February to July to get me approved while I kept paying a monthly fee for nothing
Response from Prescription LifelineJul 31, 2019
Hi Anita, I do apologize it took longer than normal for you to receive your medication. The Pharmaceutical Company was going through a system change which delayed all applications. It looks like everything is now in order for your account and the next refill will be in October. Again, I apologize about the delay and if you ever have any other questions or concerns, please feel free to call us. We appreciate you being a member with us and hope you have a great day.
Earlene T.
It's a wonderful program but there is way to much paper work to be done by both the patient and the Doctor. All the paper work has to be originals and no Fax is allowed to return papers. The time period is way to long to wait for medication approval. Need to shorten time period to 30 days instead of 6 to 8 weeks. It would be so much better if the Doctor could Fax all the papers he has to sign directly to the program to save time in completing the over all process which also would benefit the patient
Response from Prescription LifelineJul 17, 2019
Hi Earlene! I agree there can be a lot of paper work to fill out by you and your doctor but this is a requirement from the programs that send out the medication and not necessarily us. If we could eliminate some of the paperwork we definitely would to make it easier for everyone. Each program requires a separate application, so if you are taking more than one medication, sometimes you have to fill out more than one application. We have processed and faxed one of the applications to the program for approval and currently working on 2 more. If you have any other questions or concerns, please feel free to give us a call. Hope you enjoy your week!
Susan H.
helpful, but when it came to cost rep got a "take it or leave it attitude:
Response from Prescription LifelineJul 17, 2019
Hi Susan, I would like to apologize if the advocate you spoke with made you feel that way. We are here to help and make your life easier, we do not want you to feel that we do not care. If you have any questions or concerns regarding your New Member Packet, please feel free to call us and we will be more than happy to help you. Again, I apologize and hope you have a great rest of your week!