Prescription LifelineReviews of prescriptionlifeline.org

Response from Prescription LifelineApr 12, 2023

Thank you for sharing your feedback with us. We appreciate you taking the time to express your concerns about the process. As a membership-based advocacy company, Prescription Lifeline's mission is to support our members in navigating and applying for these programs, which are sponsored by pharmaceutical companies. We apologize for the confusion experienced during your interaction with our enrollment specialist that led to determining you were not eligible for the patient assistance program. After reviewing your account, refund was issued. We understand that the process of applying for these programs can be complex and time-consuming, and we are committed to providing the best service possible to our members. We take your feedback seriously and will work to ensure that we are better equipped to assist our members with understanding their eligibility for a program. Prescription Lifeline

Response from Prescription LifelineApr 12, 2023

Thank you for taking the time to provide us with your feedback. We understand that applying for patient assistance programs can be complex and time-consuming. As a membership-based advocacy company, Prescription Lifeline is dedicated to supporting our members in navigating and applying for these programs, which are sponsored by pharmaceutical companies. Our main objective is to act as advocates for our members and help them through the application process. We reviewed your account and noticed that Prescription Lifeline submitted documents to the manufacturer multiple times on your behalf. Initially, an income appeal had to be completed, and then the manufacturer determined that an insurance appeal was also required. We apologize for any inconvenience or confusion you may have experienced during this process. At Prescription Lifeline, we take your feedback seriously and are committed to improving our services to better support our members in understanding their eligibility for these programs. Prescription Lifeline

Response from Prescription LifelineMar 16, 2023

We sincerely apologize for the negative experience you encountered. Prescription Lifeline is a membership-based organization dedicated to helping our members navigate and obtain approval for patient assistance programs sponsored by pharmaceutical companies. Although you initially seemed eligible for the program, upon discovering that you did not qualify, our advocates diligently explored every potential avenue for approval. We understand and empathize with your frustration. As a gesture of goodwill, we have issued a refund. At Prescription Lifeline, we are committed to delivering exceptional customer service, and we regret that we were unable to meet your expectations in this instance.

Response from Prescription LifelineMar 9, 2023

Prescription Lifeline is a membership-based patient advocacy company that assist its members with completing and submitting the necessary documents to be approved for the patient assistance programs sponsored by pharmaceutical companies. While it is possible for our members to apply for Patient Assistance Programs on their own, it can be a complex and time-consuming process. We apologize that you had trouble with timely call backs, right now the call volume is very high due to most patient assistance programs requiring all participants re-enroll to their programs at the beginning of the year. We strive to provide the best service possible and are sorry that we were not able to meet your expectations in this case.

Response from Prescription LifelineMar 9, 2023

Prescription Lifeline would like to apologize for any inconvenience caused by the recent change in rules from the patient assistance program regarding your medication. Please know that we understand your frustration and want to ensure you that our company did not intentionally fail to contact you or remove your medication. As a membership-based company, Prescription Lifeline assists its members in completing and providing the necessary documents to ensure approval to patient assistance programs sponsored by pharmaceutical companies. Unfortunately, UCB, the patient assistance program that provides your medication, removed it for new members back in 2018. While existing members were allowed to continue receiving the medication, UCB recently changed its criteria from ordering a shipment every 180 days to every 90 days. As a result, you were removed from the program. We strive to provide excellent customer service, and we regret that we were unable to meet your expectations in this situation. If you have any further concerns, please reach out to our customer service team for assistance.

Response from Prescription LifelineJan 17, 2023

Thank you for your feedback. I understand that the process of applying for patient assistance programs can be complicated and time-consuming. Prescription Lifeline is a membership-based advocacy company that helps our members navigate and apply for these programs, which are sponsored by pharmaceutical companies. Our purpose is to advocate for our members and assist them in the application process. We apologize that you had trouble with paperwork and that it took months for you to receive assistance. We strive to provide the best service possible and are sorry that we were not able to meet your expectations in this case. We encourage you to reach out to our customer service team if you need further assistance with the process or if there is anything we can do to improve your experience.

Response from Prescription LifelineJan 17, 2023

I apologize for the inconvenience caused by the change in rules from the patient assistance program regarding your medication and the delay in receiving a refund. However, please be assured that our company is not a fraud. Prescription Lifeline is a membership-based company that assist its members in completing/providing the necessary documents to ensure approval to the patient assistance programs sponsored by pharmaceutical companies. We understand your frustration and we have issued a refund for half of the money you have paid us, which is in line with our refund policy. We strive to provide the best customer service and regret that we were unable to meet your expectations in this case. If you would like to discuss an additional refund or have any further concerns, please reach out to our customer service team for assistance.

Response from Prescription LifelineDec 20, 2022

I apologize for the negative experience that you had. Prescription Lifeline is a membership based company that assist its members with approval in patient assistance programs sponsored by pharmaceutical companies. If you were calling the number on the back of your voucher card, than you were in fact communication directly with Takeda's HAH program which would explain why your account was not cancelled and why there was no record of a call to Prescription Lifeline. It is also important to note that the Better Business Bureau (BBB) accredits businesses that meet their standards for transparency and customer service, but not being accredited by the BBB does not necessarily mean a company is a scam or not reputable. Prescription Lifeline