Dominic P.
Absolutely terrible
Absolutely terrible, to dispute a ticket you have to go through an act of congress. Tons of excuses for delays

US based leader in gateless digital parking. Not to be confused with "Premium-Parking".We live at the intersection of parking and technology. We are a technology company, a parking operator, and network of parking advisors to bring it all together. We built our own custom cloud-based parking management software to run our locations—now you can use it to upgrade yours. We offer an enterprise-class agile solution that's simpler, more powerful and more affordable than the disconnected hardware and app-based offerings of the legacy parking industry giants and venture capital dorm room startups.
Premium Parking - United States (premiumparking.com) has 414 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Dominic P.
Absolutely terrible, to dispute a ticket you have to go through an act of congress. Tons of excuses for delays
Lynn
Today I called Premium Parking in regard to a parking fine I incurred in December 2025. I had paid the fine shortly after receiving it, but, apparently, the check was lost in the mail. Kimberly was able to help me pay the fine online, waiving the late fee and treating me with the utmost professionalism and kindness. Thanks to Kimberly the problem was resolved quickly and efficiently.
Kris F.
Great customer service from Anne! I highly recommend!
Tonya
Cynthia was very professional, pleasant and efficient ... Thank you, Cynthia, for helping me!
JW
Cynthia was extremely helpful in locating my account and my husbands. She ensured I selected exactly what I needed and did so quickly. I am very pleased! Thank you Cynthia!
Lance W.
Parked in Chicago in freezing tempertures near the bus terminal. The payment machine wouldn't work. Frozen? Appealed. They just increased the ticket. I will avoid Premium Parking and park at a competitor's lot.
Response from Premium Parking - United StatesFeb 23, 2026
We would like to know more in hopes of changing your experience. Email our director of Customer Support [email protected]
Bud B.
never have had a problem with Premium Parking
Mitch B.
Kimberly immediately grasped my issue and quickly resolved it