Premium MortgageReviews of premiummortgage.com

I felt that this was extremely impersonal. I would have appreciated a phone call once in a while instead of ONLY e-mail. Such a huge purchase and major part of your life. It just would have been nice to be handled with a little more personal customer service.

very helpful. proffesional and straight forward agents.. highly regard

I had a very positive experience working with Jackie. She guided me through this whole process which I hadn't done in 32 years. Always on top of everything and promptly returned my phone calls. I would recommend her to anyone I know looking to purchase a home. She was highly recommended to me and I am very happy and totally satisfied that I used Premium Mortgage. Thanks goes to Jackie. Paula Adamy.

They weren't the best at keeping me updated on the process. I had to initiate and call most of the time for updates.

We worked with Donna and Kim at Premium. Both were very helpful and responded to emails in a very timely way. Things were a little harried at the end, but we were able to get into our projected closing date successfully. We are very satisfied with The end product.

We found Jerry to be a very nice person who was willing to meet on a weekend due to my work schedule. That was the best part of the transaction. Moving forward with the transaction both him and Kim kept continually asking for the same info like they had never received it causing me to be running around to the bank and missing work. They were just too lazy to go back through my paperwork and look. It was easier to ask me for it again as they needed it. My realtor was as frustrated as we were. Kim just didn't want to listen to us. I once even told them I would go someplace else for a mortgage. They were not my only option. They ended up slowing the process up by about 2 weeks which cost me another thousand dollars to my landlord for rent. This is not my first house purchase but it was by far the most unpleasant buying process I have ever been through. I will never use Premium again and I will advise anyone I know who is in the process never to use them. A bank would have been better.

Donna maxwell was fantastic from beginning to end. Could not ask for a more helpful broker. Would highly recommend Donna for any of your mortgage needs.

I had a wonderful experience with Premium Mortgage. They were very patient and attentive to all of my questions. They even helped me extend my lock in rate when closing didn't happen when expected.