Sarah S.
Fast and efficient
Fast and efficient. Very thorough. Closing was a breeze!
Premium Mortgage is listed under Investments & Wealth in Rochester, New York.
Premium Mortgage (premiummortgage.com) has 792 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Investments & Wealth · NEW YORK, New York
Excellent

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Excellent

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792 approved reviews, newest moderated first
Sarah S.
Fast and efficient. Very thorough. Closing was a breeze!
Leanne B.
Premium mortgage was an excellent company to work with, I would recommend them to anyone.
Jaclyn T.
What a great company with amazing people!
Jessica and R.
I would recommend anyone buying a house for the first time to contqct Amy Bell and her wonderful team.
Aaron P B.
Exceptional service was provided to us by all employees of Premium Mortgage, throughout the entire mortgage application process. We had worked exclusively with Meliha Sehovic who is superior in her role and exceeded all our expectations, especially considering we live overseas and are 7 hours ahead. Questions were answered in a timely and professional manner with great detail, knowledge and passion. We would highly recommend future home buyers partner with Meliha as she was a pleasure to work with making us feel comfortable and confident throughout this process. Thankful to her and her entire team who played a part getting our loan approved. Wishing you all the best!
Christopher G.
From start to finish, my wife and I were never left with questions. Each person we worked with performed with that delicate balance of friendly and professional. Thanks again for making the transition to our first home an easy one!
John S.
Overall we had a very disappointing experience with Premium Mortgage. Our first representative, Julie Wilde, was extremely poor at communicating with us, going one point 2 full weeks without returning multiple phone calls and emails. Then she left the company without notice. Honestly I don't know what happened, but I would not feel bad if she were fired. I feel like we got a very poor interest rate, after we were promised "we will call you frequently when the rate goes down" We were allowed one switch if the rate went down, I'm sure it did between the time we locked in and when we closed but Premium was never interested in working with us once we signed up. In hindsight, the whole concept of selling our loan to another bank after closing proves we weren't getting a good deal. I would never use a third party like this again, and would instead deal directly with a bank. By the time we realized we should switch, we were too far into the process to back out. I would NEVER use Premium again, and would not recommend them to anyone.
Alan G.
Jolene and her team did a great job for us! She worked hard to get us the financing we needed for our first home!