Premium Home SourceReviews of premiumhomesource.com

Th I didn't see that they had a no return policy on some items but they still gave me credit back for the item that I ordered incorrectly. ThankYou Much, Peter

Courteous and assisted in a quick manner. With all questions answered

Called in to inquire about a product and they said “let me See if I can’t get this quote down in price “ BOOM ! Done deal

I called before placing my order and spoke to Wendy. She was able to answer my questions and assured me she would stay in touch during the process. I feel like I am in capable hands. Thank you Wendy!

Purchased product over 3 weeks ago, it said 3-5 days still have not received the product and communication has been difficult I’m getting emails to review product yet I still don’t have it 🤷🏻‍♂️ likely will need to dispute with credit card. Also note it’s strange you can only leave a review on there site which they screen prior to posting thus all the reviews are great but I’m not sure this is a true representation of the company. Maybe it is and my purchased just got dropped which can happen anywhere but wondering now that it’s not allowing me to post a review on google…

We had an excellent experience purchasing our THOR appliances from Premium Home Source. From the initial purchase through delivery and follow-up, their customer service was outstanding. Buying a complete appliance package is a significant purchase, and Premium Home Source made the process easy. Their pricing was very competitive, communication was excellent, and whenever we had a question or needed assistance, they were responsive, professional, and willing to help. What impressed us most was the service after the sale. It’s easy for a company to provide good service while they’re taking an order, but the real test is how they respond afterward. Premium Home Source stood behind our purchase and worked with us when we needed assistance. That level of customer service is greatly appreciated and increasingly difficult to find. We are very pleased with our THOR appliance package and our overall experience with Premium Home Source. I would absolutely purchase from them again and would highly recommend them to anyone shopping for appliances.

We placed an order for a Thor refrigerator, microwave and dishwasher on July 8th. The items arrived late and on two separate shipments. Upon arrival, the microwave was severely damaged. There were dents all over the front and bent metal on the back and the microwave door was completely misaligned. It was clearly dropped and mishandled at some point prior to its delivery. Next, we opened the refrigerator and it had a massive dent on the front right door, clearly visible. The refrigerator also had deep scratches on the front and both sides. We took photos and immediately called and emailed customer service about a return or replacement and have been given the run around for over a month now. Every time we follow up we get the same response “we will reach out to the manufacturer and get back to you with an update.” Extremely frustrating and a waste of time. We have not been able to move into our home for over a month due to these delays and we still do not have a clear update as of today. Highly advise against ordering from this company. We spent thousands of dollars and cannot even get a clear answer. At this point, we just want a full refund or replacement appliances that are not damaged and still have no clear response from Premium Home Source.

I bought my appliances online with Premium home source they were very helpful . As far as the delivery company that delivered the appliances a.m. transport the absolute worst I have ever encountered in my 60 years of living and will not even talk to you to help you resolve the issues. AM DELIVEIES OR AM transport horrible do not have them install your products because they won’t do the whole job and they’re super rude and messy also left white putty all over brand new appliances.. I bought a package of appliances named Brand Forno my double oven that’s electric has some issues it’s been a month, they haven’t found anyone to work on it in my area yet ( central California Valley) ..