CHRISTINE M.
You will get your item...eventually
I was sent an incomplete order which turned out to be the wrong thing. The company said they would send the correct order, which they did, but then did not bother telling their delivery personnel until a week after it arrived when I called for a status update. At that point, the delivery man scheduled a drop off date and time with me. The day of delivery at the agreed time of delivery, the delivery man texted me that he was picking up his assistant and would head over. An hour after that, he called stating he lost track of time and could we do the delivery tomorrow instead. While I eventually ended up with what I ordered, it was an ordeal and a half with lots of breakdown in communication which culminated in an extremely poor customer experience. I let the company know what happened and received no communication after my last correspondence, not even an apology.




