Srini
4 month yet to receive. Confirmed the availability before placing the order.
Order Inspire FT2 in July. Yet to receive. Before placing the order confirmed if the item is in stock. Response received "New orders are shipping in about 4 weeks. We have stock arriving weekly.". I was ok for a 4 to 8 weeks time frame. But After 4 weeks i recevice only one response they are waiting for weight stacks. Just thought of checking if they were geniune in there business. Contacted as a new customer early this week and received the same response saying they have the item in stock and can deliver in 4 to 7 weeks. Only reason I oredered is because i saw a lot of great reviews here. Update 10/22: No update yet on the expected delivery. Update 11/20: Still waiting. Got a response last week from customer service "At this point, we are still waiting on the plates to clear port inspections before they ship directly to our distribution warehouse." I do not believe unless its delivered to my door because of my experience so far. I will definitely update here once I receive the item. Update 11/27: Received my Inspire FT2 today. Have taken the installation service and the crew were extremely professional. Would have been a 5 star service if the delivery promise is met. Updated the rating from 1 to 4 as I am believing this might have caused only because of the current covid situation.
Response from Precor Home FitnessOct 22, 2020
Hi Srinivasa, We're very sorry for the continued delays. The gyms have been arriving weekly, but unfortunately, Inspire did not ship the weight stacks that go with the gyms, further complicating our lead times. The stacks are expected to arrive in the next few weeks and both existing orders and new orders will ship as soon as possible. Our salespeople have been providing the most relevant information at the time, which unfortunately changes frequently, given the disruption to the supply chain from Covid and the surge in demand . Update 10/22: Srinivasa, we're sorry for the ongoing delays. We are giving our customers the most accurate information we have at that time. Unfortunately, the timelines change daily and targets are repeatedly missed by the manufacturers. We are expecting product flow to improve very soon and will get the orders processed and shipped in the order in which they were placed.




