Precor Home FitnessReviews of precorhomefitness.com

Would rate a 0 if I could! Absolutely horrible customer service, they are literal time wasters. There parts are 3x the price as there competitors, seriously been doing this for 8+ years I would know. Equipment engineered like dogwater, prone to breaking down. Stay away from this brand of equipment absolute trash. Matrix or Life fitness 100000000% better

Horrible customer service, its hard to communicate with their team and then to find out they dont have the part + they just wasted 20 minutes talking to them about the part they already know about. Would never recommend them!

Treadmill is 3 years old and broke. The setup was a nightmare with g&g fitness. Treadmill broke after 3 years of light use(about 4 miles a week). Deck broke...so now im waiting for the deck and motor to be shipped and g&g fitness to fix it. They have reschedule me so now its 2 months without a Treadmill. I will never buy another precor again

DON'T BUY A PRECOR TREADMILL! We have a TRM 935 model and it broke down . We paid on 16th Sept 2021 about USD 1,500 for an IFT Drive Module with a 3-year warranty. On 25th Sept 2024 we called the local agent to inform them that the machine had broken down again. A technician came a few days later and the agent told us the warranty had expired and now they wanted USD 2,350 for the same part. It sounds like a scam to me or it's just a shit product ... USD 3,850 just to maintain a treadmill for 3 years?? The machine was used no more than 2 hours per week and had stayed idle for a few years. Before Precor, we had a Life Fitness treadmill for 15 years and had never spent a penny on it until we gave it away. This machine was regularly used for 3 hours per week.

Precor chooses not to supply the materials needed to repair their machines. The machines may work well, but if they have problems, you have a very expensive paperweight. When contacted, they do not read your emails, do not listen to your conversation, and all in all do not care. I would NEVER advise anyone to purchase anything from this company.

I recently had a very disappointing encounter with Precor's customer support, and I feel compelled to share my experience. After purchasing a Precor treadmill, I encountered several issues with the machine within the first few weeks. Naturally, I reached out to Precor's customer support seeking assistance and resolution. However, the entire process turned out to be incredibly frustrating and unhelpful. Firstly, getting through to a representative was a hassle. The wait times on the phone were absurdly long, and when I finally did speak to someone, they seemed disinterested and rushed. It was clear that they were following a script and had little knowledge beyond that. Secondly, the support staff lacked competence. I was hoping to get some troubleshooting advice or even schedule a technician to come and inspect the treadmill, but all I received were generic and unhelpful responses. They seemed unable to comprehend the specific issues I was encountering, let alone provide meaningful solutions. Moreover, the follow-up was practically non-existent. I was promised a call-back to discuss further steps, but it never happened. I ended up having to chase them multiple times, each time having to re-explain my situation to a different representative. Lastly, when it came to addressing the warranty coverage for the repairs, I encountered more hurdles. Precor's warranty process was convoluted and seemed designed to discourage customers from actually utilizing it. I was made to jump through hoops and provide excessive documentation, only to be denied coverage in the end. Overall, my experience with Precor's customer support was frustrating and left a lot to be desired. For a company that prides itself on quality fitness equipment, their after-sales support was shockingly inadequate. Dealing with them felt like a chore rather than a service. I'm deeply dissatisfied and would caution anyone considering a Precor purchase to think twice, especially if they value responsive and effective customer support.

I have been a member of the YMCA in San Diego for 4 years. The Y I go to has 40 - 45 various Precore cardio machines. One of the options that I had liked with the precore cardio machines is that each machine has it's own audio/video console so I can watch live tv/sports for me and I especially like that it has a browser so I use to be able to go to youtube and type in the song or album that I wanted. About 6 months ago the browser function on all of the precore machines at my Y began to fail this function about 80% of the time, so very frustrating and annoying. When I called precore I was told that their software is to old and now doesn't interface very well with Youtube and several other streaming services. Unknown if they will ever address this issue in the future. Of course I can probably use my phone or bring my tablet, etc for a work around but I shouldn't have to do that. If you are planning to purchase a precore cardio machine for you home, or office or fitness center. Be aware that their software isn't up date with many streaming services so you will not get what you pay for. Depending on your personal needs from a cardio machine you may want to strongly consider other fitness companies other than precore. As a consumer you should get what you pay for and precore doesn't advertise that they are having trouble with their out dated software.

DO NOT BUY FROM PRECORHOMEFITNESS AKA TOP FITNESS Irving Texas corp address. They do not abide by Precor Corp website documents and policy stating that authorized dealers must provide authorized certified installers service tech. Jessica Customer Service from this company offered a non licensed non insured construction contractor instead of a licensed insured authorized certified installer. I contacted over 30 emails, texts phone calls in total and they refused to abide by the authorized dealer standards per Precor Corp's own docs which you can read yourself herein links, also Precor Corp's own customer service has refused to enforce that their authorized dealer requirements on the links included here for new precor treadmill must be installed by a authorized certified service installer: Dealer Requirement for Precor Authorized Cert Installer go to precorathome com pages professional-delivery-and-assembly Who Installs go to precorconnect com faq html # who-installs Precor Certification Installer Docs shows dealers must have authorized and certified installer which require cert proof go to precorconnect com training html Also do you see that the same customer support from this company in responses to other customers herein says the same thing that they have attempted several phone calls, well this is crock of crap they are covering themselves when in reality they refused to answer my over 30 correspondences and when they did respond they kept on insisting to send an unlicensed uninsured non authorized non certified installer which by Precor Corp own website is not permitted otherwise the Precor Warranty i s not valid. Precor Corp customer service did not abide by their own corp policies, never offered a authorized cert installer upon request by the end user customer which their own website says if a customer needs a cert installer they would provide but did not which is the same issue with their dealer here Precor Home Fitness also refused to provide an authorized cert installer otherwise Precor Warranty specifically states if is not installed by a Precor Authroized Cert. installer the warrant is void whether you bought from Precor Corp or this so called authorized dealer Precor Home Fitness Aks Top Fitness. Also, when you call their 888 customer number it is only a 3rd party offsite answering company-they cannot let you talk to a manager just take a message, I left 8 messages on that line and no one contacted me back. The Customer Mgr. Jessica at another location never resolved my issues after I sent 30 emails, texts, phone call communciations to them and this dealer should not be allowed to be called an authorized dealer. I wrote complaints to the owner ceo Precor home fitness where i bought the new treadmill, Precor Corp execs and their director of customer service never heard back from any. Do not buy from Precor Corp and do not buy from Precor Home Fitness locations in USA - they both refused to provide authorized certified installers which is in their corporate documents links listed .