Precor Home FitnessReviews of precorhomefitness.com

Update: The customer service called me immediately and kindly tried to offer me some options to get me a bike sooner, unfortunately the bike I ordered is the only one that fit my criteria so I’m just going to need to wait it out. They also added free delivery and install in order to make things right. Things happen, I get it, it’s how a company handles issues that I feel is the most important. They’ve also changed their policy on items not in stock to call the customer to let them know. I’ll rereview this and bump up stars more once the bike is delivered and functional. So far I am happy with the individual I dealt with today (Brian) and he did go out of his way to try to fix the issue. Kudos ——— There was no indication the bike I ordered 9 weeks ago was back ordered, there still is no indication and it’s still “on sale” on the website. AFTER order I received an email stating 2-3 weeks. After a month I emailed them, no reply. I called and was told mine was shipping the next week. A few weeks later I email again. I’m being told now that they haven’t even manufactured them (2 more weeks) yet and I’m somewhere on the waitlist. Very dishonest!

Hang on... ... ... ...

Precor needs to support their online sales department better with their traditional sales. It took a long time to get a shipping notice from precor - long enough to warrant a phone call. That call to the sales department, using phone number on confirmation email, ended up in the wrong sales area who couldn’t seem to help except to email the online sales team. Very pleased with product itself, so no complaint there.

The equipment is just fine, and the people who set it up were quite efficient, friendly, and respectful. I'm not thrilled with what I perceived to be 10 pounds per plate. It just seems shady, but it is what was promised. Just seems to give me a false sense of accomplishment. When you see the numeral, it's just nature to assume 10 lbs per plate. It's a psychological thing that to me seems to be a way for the manufacturer/distributor to get people to purchase the next set of weights at a premium, because they get to the bottom of the plates. Which is the position I find myself. Also, both snap hooks have failed. First one within a week and a half, the other 2 weeks afterward. Small annoying details, but the equipment's performance is flawless, and sturdy. Win some and you lose some, just costs more.

i LIKE THE EQUIPMENT HOWEVER, THERE IS A LEARNING CURVE TO SETTING PERAMETERS ETC. A LITTLE SIMPLER WULD BE NICE.

The delivery and installation was difficult to schedule. Since installation it has been very squeaky.

Happy with product and the service. Was not satisfied with the explanation of features. Purchased machine, assembled at home, then found out that the weight was HALF of what was advertised/explained.

Went to pick up scheduled paid item, purchased previous week. Item not assembled at promised time, wasn’t available until following day. Only excuse, “we are very busy”, no apologies for inconvenience. Will NOT do business with Anchorage Precor in future.