Praesidus WatchesReviews of praesidus.com

Response from Praesidus WatchesApr 14, 2025

Hello Tom, Thank you for reaching out, and I deeply apologize for the delay and any frustration this has caused. I understand how disappointing it must be to have been told the watch shipped only to find that it hasn’t left the distributor yet. We take inventory and shipping issues very seriously, and we are actively working to improve these areas. I can assure you that this is not the level of service we aim to provide, and we are reviewing our processes to ensure such issues don’t occur again in the future. If you’d like, please contact us directly at [email protected], and we will prioritize resolving this issue and provide you with an accurate update regarding your order. Once again, I apologize for the inconvenience, and I truly appreciate your patience and understanding. Best regards, Oscar Chabrat Brand Director & Co-founder Praesidus Watches

Response from Praesidus WatchesAug 9, 2022

Hey Harold, First off - I'm sorry for how you feel about our brand. I must point out that we have sent an email asking if you wanted to return your watch on the 2nd of August and you never replied to our email. I feel it is quite unfair to leave us such a negative review as we are still waiting for you to answer us. Concerning the issue about the movement, we clearly state on our website while you are purchasing the movement type (Quartz) and movement name (Ronda 763). I don't see how there is much more that we can do on our side. I hope that in light of all this you can reconsider your review. Best regards, Oscar, Brand Director

Response from Praesidus WatchesAug 7, 2022

Hey Lawrence, First off thank you for the honest review - it is this type of feedback that pushed us to do better by our customers. We've indeed had an issue on a few products regarding the packaging. There was a mix up during final assembly and the "Origin" box was used on Tom Rice watches. What we've offered to others is to go get their watch crystal tested at their local watchmaker if they have a doubt about the glass type that we shipped out. We'll be covering all associated costs. I can get my customer service team to contact you to arrange this. We can also offer a return and exchange since it does seem that you've received a product that is not up to the standard we expect to deliver. I'm available if ever you need more information or help from us. I apologize for the poor performance on our part. Oscar, Praesidus Brand Director

Response from Praesidus WatchesAug 7, 2022

Hey Troy, I'd like to apologize for the disappointment that you've had with us and for the slow shipping that you experienced. I see that you've received your watch since you posted your review and hope that it is up to your expectations. We've also tried to update you about your shipping progress but we never received a response from you. We're available 24/7 if you have any further issues with our service or products! Thanks for the trust, Jim